Reviews (2,399)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

October 1, 2017

Je recommande cette application ! Facile à mettre en place et utile pour les clients de mon site !

Fursparis
France
8 months using the app
September 30, 2022

I just installed it, so it is the beginning of my journey. Up to the moment, everything looks lovely. I hope I can edit this feedback after time, to add more information about my experience with it. Regards, Alexandra

ALL NATURALS
United Kingdom
8 months using the app
December 11, 2017

Just a great app, easy to use. It's streamlined our whole returns process.

https://accessorylab.co.za/

Accessorylab Co Za
South Africa
8 months using the app
October 28, 2022

I have just installed this app to help my new business launch successfully by offering a smooth returns/ exchange process. Easy to install and customise brand so far. Quick support service too. So so good.

Picnic Mantra
Australia
8 months using the app
June 7, 2017

Easy to use. Hope it works! Layout is great and can work with most couriers.

Beeyootee
Netherlands
8 months using the app
Edited September 25, 2021

They have the FASTEST customer service support that I came across, I needed help and used the chat option and didn't expect for support agent to answer me right away and fixed the issue within 1 minute, wow! The app does what it says and makes like easier. Thanks, Aftership Team, good App.

RG8 deodorant
United States
8 months using the app
December 18, 2017

We recommend this app to everybody! It's a hassle-free process for the customers!

Franticfind
Estonia
8 months using the app
Edited January 14, 2022

Samar went above and beyond to ensure all of my questions were answered. Amazing experience thus far using this platform.

BELLA Loves Me
United States
8 months using the app
October 6, 2017

Extremely useful app for cutting down on customer service issues

Cody Currans Store
United States
8 months using the app
April 28, 2023

Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!

E'MAR Italy
United States
8 months using the app