Reviews (2,400)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the return process, noting its seamless Shopify integration and robust features, including automation on the free plan. They appreciate the easy setup, customization options, and responsive customer support, which enhances order tracking and return management, ultimately improving customer satisfaction.

June 17, 2020

Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.

Orleans Shoe Co.
United States
10 days using the app
AfterShip replied June 17, 2020

Hi there, thank you for your review.

To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules.
Hope this would help. Thanks.

February 18, 2022

The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.

En-place.co
United States
8 days using the app
AfterShip replied February 18, 2022

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you.

Kind regards,
Shahvaz
Team Returns Center

October 17, 2023

$200 extra just for shopify auto restock.... come on...

Nalinee was very helpful and attentive though. But $200 just for the automatic restock in shopify is too much.

Mad Chuck™
United States
7 days using the app
AfterShip replied October 19, 2023

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are not satisfied with our pricing plan and the auto restock option is available on the premium plan and above. Hence we would like to discuss this further with you.

One of our experts will be sending you an email in order to get this sorted for you.

In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

Regards,
Team AfterShip

September 1, 2023

Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!

REGULATION
United Kingdom
5 days using the app
AfterShip replied September 4, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We are sorry for the confusion created however we are happy to assign you a specialist to help with setting up Royal Mail.The Royal mail integration is available on the Enterprise Plan.

Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

June 19, 2017

This app worked great for awhile---now whenever I type anything into the "Common Return Questions" box it comes out super buggy and does not display properly.

Falcon Geek
United States
2 days using the app
September 23, 2023

The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service!
The support is not working on the weekends and they need a very long time to fix anything!
be careful if you have a large number of transactions.

Rebel Athletic
United States
2 days using the app
AfterShip replied September 24, 2023

Thank you for your valuable feedback.

It is unfortunate to know that you did not have the best experience using our app.

Be rest assured that your issue has already been forwarded to the development team and we will try our best to resolve it as a priority.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.

Regards,
Team Returns Center

July 30, 2020

Support team left me on read.
Not possible to find orders where customers left a phone number instead of an email address.
Won't upload high quality imagery, only let's you use low quality pictures:(((((

Floridian Supply
Russia
About 17 hours using the app
May 2, 2021

Be aware. You need to pay $120 yearly for just SSL. Otherwise, your website will shows "Not secure" next to your URL. Really don't get why they charge for this. You have to pay 12 months at once for SSL. (Many other apps on Shopify does not charge for SSL). Nowhere to mention on the description also how would I want to pay 12 months at once before I even know your app is good or not?

TEMAI
United States
About 11 hours using the app
AfterShip replied May 2, 2021

We apologize for the inconvenience caused.

We have gone through the chat transcripts and checking for the monthly plan of SSL with the concerned team. We will get back to you with an update.

ReturnsCenter Team

Edited July 10, 2019

I really need it to be dutch, or customizable to translate everything.. so a no go for me till it's possible...

#DARUM!
Netherlands
39 minutes using the app
June 9, 2017

I installed the app, but it wouldn't load.

Fidorian
United States
38 minutes using the app