AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

• Pre-paid label
• Return to store
• Customer’s carrier of choice
• Green returns - customers keep the item & get a refund

Flexible Return Resolutions

• Refund to the original payment method
• Return store credit
• Exchange (customers can select exchange variants)
• Replace return with the same item
• Exchange for any product - Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

• Customize your branded returns page with your logo, URL, and returns policy
• Add the returns page easily to your website footer, return policy or order history page
• Activate notifications for Pending Approval, Approved, Rejected, Shipment Received, and Resolved
• Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

• Track and manage all returns and RMA requests in one place.
• Automatically generate an RMA once the returns request is submitted.
• Sync and track your return orders on the AfterShip dashboard.
• View each RMA’s detailed timeline of events to resolve return requests faster.
• Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

• Auto-update the return status of orders based on certain rules.
• Restock returned items when the shipment is marked received (Update the inventory directly).

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

• Set up eligibility rules to avoid unnecessary returns in certain categories like

1. Returns window
2. Non-returnable items
3. Eligible returns per order
4. Allowlist and blocklist items

• Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason.

Integrate with Couriers Easily

• Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.