AfterShip Returns Center

AfterShip Returns Center

by AfterShip + Automizely

Build trust with seamless and happy returns experiences

4.6 of 5 stars(1007 reviews)

Self-service Branded Returns

Customers submit returns in just a few clicks without emailing your customer support. Turn returns into repurchase and build brand loyalty.

Automated Notifications

Notify customers of acceptance, rejection, exchange and/or refund in a timely manner. Choose from default notifications or create your own.

Labels & Routing Rules

Set advanced returns rules, returns methods to match your returns policy. Auto generate return shipping labels (Fedex, UPS, USPS and etc.).


About AfterShip Returns Center

Designed for new and fast-growing Shopify stores, AfterShip Returns Center is a must-have returns management portal that guarantees a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your Shopify store. Equally important is that it relieves you of all the hassles to manage all the returns requests and change returns status in one place. Sign up now and set up your branded returns center in minutes.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks instead of filling out a complicated returns form or sending you an email. You can fully customize your returns experience, too!

Supported returns methods

  • Pre-paid label
  • Return to store
  • Customer’s choice of carrier

Supported resolutions

  • Refund to the original payment method
  • Return to store credit
  • Exchange (Customers can select exchange variants)

Build Brand Loyalty with Branded Returns Center

Customize your branded returns center with your logo, custom URL and returns policy. Offer a customer-friendly returns experience. Improve your brand image, customer satisfaction and loyalty.

Manage All Returns Requests Efficiently

Track and manage all returns and RMA requests in one place to save processing time. Automatically generate an RMA# once returns request is submitted.

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions, simply print the label out and tap them to the box.

Process Refunds Easily

Auto calculate maximum refundable amount. Refund to original payment can be operated by a just few clicks. Issuing a gift card is also available to Shopify Plus users.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason of returns (e.g. damaged, defective, or wrong item).

Try Before You Commit

Enjoy free access to AfterShip Returns Center for 14 days with unlimited users and transactions. Choose a plan that best fits your business needs at the end of your trial.

Let’s Build a Better Returns Center Together!

At AfterShip, our mission is to make sure you have the right apps to grow your business. Share with us your experiences and tell us what we can do to make AfterShip Returns Center a better app.

Feel free to leave a review below and encourage other Shopify merchants to use this app!

Integrates with

  • postmen,
  • UPS,
  • USPS,
  • Canada Post,
  • DHL,
  • FedEx

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Starter

Free to install

$2 per extra return

  • 5 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

Essential

$9/month

$0.5 per extra return

  • 20 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

Growth

$29/month

$0.5 per extra return

  • 100 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

Pro

$99/month

$0.5 per extra return

  • 400 returns quota per month

  • Branded returns page

  • Returns management portal

  • Automated notifications

  • Customize returns settings

  • 24/7 Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.6 of 5 stars
Based on 1007 reviews

  • 5 of 5 stars
    83% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

Most recent reviews

My Closet Revolution

Been using this app for a while now and I haven't run into any problems. Thank you!

Saint Maniero

I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store:

1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier)

2) Return data, meaning the reasons why people are returning is only visible for 30 days. If you take returns and your eCommerce business seriously this is a no-go. I mean seriously you cannot look into the data of a quarter or year, only 30 days.
3) Also, the settings/ features are not very customizable. For example, if you have one go to fullfilment partner (letz say USP, or Fedex, or DHL) you cannot preselect it. You always have to choose it for each return.

There are more smaller topics like point 3, but if you are using the tool and you get more returns, this takes hours per week. Sometimes it feels like those people whol build the tool, never worked with it really :D.

I gave only 2 stars, because several features which I think a crucial are missing - however, if you only need the return button then it is fine.

Cheers
Alex

Developer reply

February 18, 2020

Hi Alex,

Thank you for your review. Really appreciate your kind suggestions.

1) Sorry that zapier is not supported in our app, but more 3rd-party integrations will come in the future.
Regarding the automation, actually returns could be auto approved if you go to settings and set up the routing rules based on your return policy. Additionally, if you would like to generate return labels automatically, you can also connect with Postmen.
2) Return data analytics, we will provide users with selectable date period very soon. (This is actually already in our roadmap.) Btw, we are also planning to provide more detailed insights into returns data.
3) Connection with couriers are supported if you are using Postmen (https://www.postmen.com), with which multiple couriers are supported. Then routing rules can be set up accordingly.

Thank you again for choosing us. Our team works hard to provide you with the best return management tool. Please understand that we are still growing, and will grow fast. More and more features will come very soon (all product updates can be found here 👉https://blog.aftership.com/).

Best regards

Toffeln

Used app for around 6 months and works seamlessly. Removes the headache of handling returns. Great app!