AfterShip Returns
Featured images gallery
Highlights
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Based in United States
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Works with the latest themes
About this app
Launched
February 28, 2017
Languages
English
Categories
Returns and exchanges , Shipping labelsWorks with
Shopify Flow, UPS, FedEx, USPS, Canada Post, GorgiasAutomated returns solution for brands to save time and recapture revenue on returns
Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.
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Self-service returns page and email notifications to reduce customer anxiety
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Smart return rules like returns window and non-returnable items to lower returns
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Flexible refund and exchange options to delight customers and recover revenue
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Automation rules like auto-refund and auto-restock to reduce manual work
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Carrier and warehouse settings for quick and cheap package return and restocking
Pricing
Free
Free to install
3 returns per month
- Returns management portal
- Branded returns page
- Email notifications
- Basic returns window and reasons
- Manual approvals and label uploads
Essentials
$35/month
or $348/year and save 17%
100 returns per month, $0.50 per extra return
- All Free features
- Auto-generated labels
- Branded experience
- Basic refunds and exchanges
- Refund to store credit
- Routing and eligibility rules
Premium
$239/month
or $2,388/year and save 17%
400 returns per month, $1.00 per extra return
- All Essentials features
- Auto-refund options
- Embedded returns page
- Exchange for other items
- Exchange on store
- Advanced eligibility rules
Free
Free to install
3 returns per month
- Returns management portal
- Branded returns page
- Email notifications
- Basic returns window and reasons
- Manual approvals and label uploads
Essentials
$35/month
or $348/year and save 17%
100 returns per month, $0.50 per extra return
- All Free features
- Auto-generated labels
- Branded experience
- Basic refunds and exchanges
- Refund to store credit
- Routing and eligibility rules
Premium
$239/month
or $2,388/year and save 17%
400 returns per month, $1.00 per extra return
- All Essentials features
- Auto-refund options
- Embedded returns page
- Exchange for other items
- Exchange on store
- Advanced eligibility rules
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
2,096 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its intuitive interface and seamless Shopify integration, streamlining the returns process. Key features include managing returned orders, identifying refund or replacement returns, and issuing store credits, refunds, exchanges, and replacements. The app also offers customization options, such as removing branding from returns communications. Merchants commend the customer support team for their prompt, effective responses.
Aditya Kumar helped me verify my email domain and was very helpful.
This review is for my previous experience with someone else:
I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future.
However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.
Thank you so much for taking the time to write the review.
We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature.
We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further.
Regards,
Team Returns Center
I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!
After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.
First, please accept our apology for the experience you had.
It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users.
We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern.
I regret the inconvenience caused to you.
Regards,
Team Returns Center
About this app
Launched
February 28, 2017
Languages
English
Categories
Returns and exchanges , Shipping labelsWorks with
Shopify Flow, UPS, FedEx, USPS, Canada Post, GorgiasBuilt by AfterShip & Automizely
About AfterShip & Automizely
4.8 average rating
11 years building apps for the Shopify App Store
Support
Send a messagesupport@returnscenter.com
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