Reviews (39)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 3% of ratings are 1 stars
February 7, 2026

We’ve had a great experience using ReturnX so far.
The app is detailed, easy to configure, and works smoothly for managing returns and exchanges.

Special thanks to Yash for the fast and helpful support, he responded quickly and guided me through the setup clearly.

Highly recommend for any Shopify store looking for a reliable return solution.

Nordnfit
United States
20 days using the app
February 5, 2026

We’ve had a great experience using ReturnX App. Their support team is responsive, helpful, and open to providing customizations based on our store’s specific needs. They genuinely work with us to improve the system and ensure it fits our workflow.

The app already includes the features we need, and when something isn’t available, they are willing to implement changes and customize solutions. Recommended for stores looking for flexibility.

Earthing Harmony
Estonia
6 months using the app
November 27, 2024

We had some issues in the beginning but we figured out gradually. The customer support is great. Yash and his team always give us priority support and we are able to save 80% of the time we wasted doing returns manually. The team’s ability to provide customization is great.

Currently we are processing 1000+ returns over the month and the impact is superb.

Stylish Wodrobe
India
5 months using the app
April 25, 2024

This auto return app is amazing for managing returns and exchanges. Their assistance in integrating DPD, Royal Mail, and Shippo has been invaluable. Our team loved the customisability this app offers. They really listen to our problems and work proactively to solve them. The easy return helps my customers get return labels in no time. I love the return portal design and its customisability. The support is fantastic and they really like to work closely with their clients which is very useful in our industry.

Reprimo
United Kingdom
7 days using the app
Xpany Softwares LLP replied May 20, 2024

Thank you for using our return portal app! Indeed, we found ourselves one of the best shopify returns app in UK.  We're dedicated to helping resolve all your return issues.

March 4, 2024

The support is excellent. We were requiring some customization on our app and the team got it done quickly. With Delhivery smooth integration and automated return workflow, my whole return journey is streamlined.

VUDU
India
About 1 month using the app
Xpany Softwares LLP replied May 20, 2024

Thank you for using ReturnX: Auto Returns and Exchanges app! We're glad our support team could quickly handle your customization needs. It's great to hear that Delhivery integration and our automated returns workflow have streamlined your return journey.

February 26, 2024

This app is everything you need!! saved me alot of time when it comes to customer service reps manually taking return/exchange requests.

Also looks very clean

+

THE STAFF IS AMAZING, will help you through everything and make sure you're happy - very quick at adding/changing feature requests too

HAYA | US
United Kingdom
About 1 month using the app
Xpany Softwares LLP replied May 20, 2024

Thank you for sharing your experience of ReturnX: Auto Returns and Exchanges app! We're glad you found our automated returns solution simple and easy to use. We're dedicated to helping you with all your return needs!

January 30, 2024

This is the first time I've left a review for a Shopify App, but I feel like I have to. The team here is made up of true experts who listen to their customers. I made several suggestions to help their software work better for merchants, and they agreed the changes were made in like 1-2 days. It's just unreal, honestly. They deserve much more and will go a long way with the attitude to make the best software possible.

The Tib Bar Guy
United States
5 days using the app
Xpany Softwares LLP replied May 20, 2024

We’re very glad you loved our service and quick response time! Thank you for sharing your experience with us. We're here to assist you with the best shopify returns app in US, right at your doorstep.

December 14, 2023

Yash and his team have significantly streamlined our shop's return process and impressively customized every feature we requested promptly. They are always accessible for queries and consistently find solutions to meet our needs. Their exceptional service and communication are commendable. I highly recommend ReturnX to anyone seeking a seamless return process for their shop.

0cm
Australia
About 2 months using the app
Xpany Softwares LLP replied May 20, 2024

Thank you for sharing your experience. We're happy to hear that we helped you in streamlining your returns process. Thank you for choosing ReturnX: Auto Returns and Exchanges.

October 15, 2023

Huge shoutout to Amey and Yash for handling everything from the setup to training my team to use it. Our process went from 15-20 minutes to less than 1 minute per request.
The ability to check images and comments before items get back to us is a huge time-saver and helped us reduce return fraud.

WHAT THE FLEX
India
About 2 months using the app
Xpany Softwares LLP replied May 20, 2024

Thank you for your kind words! We're thrilled to have helped streamline your Shopify returns management process. We're glad we could help you with reducing return fraud. Thank you for choosing ReturnX.

Edited March 18, 2025

Perfect app for return, exchanges and refund. Good journey experience for customer and very easy and simple panel for the seller as well.

Must buy.

Quick assistance by Yash, the founder of the brand. Just go for it.

Hashwear
India
About 2 months using the app