Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and efficient customer support. It's praised for effectively collecting and displaying reviews, which helps build customer trust and boost sales. Features like customizable review requests and audience segmentation are valued, as is its compatibility with platforms like Klaviyo. Merchants note its positive impact on store performance and competitive pricing. The continuous development and ability to handle both company and product reviews on one platform are seen as added benefits.

February 23, 2024

We are still very new, but customer support via chat has been excellent (kudos to Madox, Tina and Nancy) . Customer support via email never replied to any of our concerns, not even once.

Amazing-Solutions.com
United States
23 days using the app
April 3, 2024

We chose this app for our company reviews. We were surprised how many other modules the app offers.

Maddox from the reviews.io team helped us incredibly with the installation in our store. And everything looks great. We highly recommend the app.

georgioscollections
United States
9 days using the app
January 4, 2024

I used Reviews.io on our original site and was very happy with how easy it was to collect reviews and how well presented they looked.
Last month we transitioned over to shopify , the transition was simple and Reviews.io have been extremely helpful with importing reviews from our vendors. Would highly recommend the platform and I applaud their customer service.

warrioraddict.com
United Kingdom
6 months using the app
February 14, 2024

Andrew and the Team at Reviews.io are exceptional. They are extremely patient and informative, assisting all stages of getting set up to support optimisations moving forward.

Industry Beans
Australia
8 months using the app
March 25, 2024

Excellent support! No matter what time of day I contact Reviews.io support for assistance, I get an almost instant response. I've dealt with four members of the support team over the past week and each of them is knowledgeable, friendly and polite.

Out of the Box Gifts
United Kingdom
6 days using the app
February 29, 2024

Great support! Maddox helped us figure out an issue with integration. Thanks a lot!

Shroomex
United Kingdom
14 days using the app
Reviews.io replied March 15, 2024

Thanks for your amazing review, so glad Maddox was able to assist you! If you ever need any support, you know where to go! Our chat is always open if you want to discuss anything! 🌟

January 4, 2024

Super tool. Just integrated it. Excited how that will effect our numbers. For some points you need a developer. Very happy with the support team!

Pumpkin Organics
Germany
7 months using the app
Reviews.io replied January 18, 2024

Thank you for your amazing review! If you ever need anything, our support team is always available for you :)

March 14, 2024

Tiana was so helpful and fast in solving our problem! Thank you!

Qudos Beauty
United Kingdom
About 2 months using the app
March 13, 2024

Got Maddox to help in the settings, super efficient, really great!

CandyBabe
Bulgaria
5 months using the app
Reviews.io replied March 14, 2024

Thank you for your great review, our team is always here for you whenever you need it! 🌟

January 17, 2024

The customer support provided by reviews.io is stunning. They take the time to trouble shoot a problem till it is sorted! Adam was fantastic!

EC3D
Netherlands
3 months using the app