Reviews (720)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for collecting and displaying customer reviews, enhancing customer trust and business credibility. It integrates seamlessly with Shopify and offers customizable widgets and email templates. The variety of widgets effectively showcases products, and the platform is easy to use. Customer support is noted for its quick and efficient problem-solving, improving the onboarding process and ongoing support. Merchants express high satisfaction with its utility and customer service.
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I gave Won access to my Shopify store and he troubleshooted and fixed the widget within 15 minutes.
I am very pleased with the exceptional service that reviews.io team has showed. I recommend this review app to everyone with a Shopify store.
It’s great to hear that Won was able to quickly troubleshoot and fix the widget for you!
We’re glad you’ve had such a positive experience with our team, speed and efficiency are what we strive for.
We really appreciate your recommendation and are always here to assist with anything you need moving forward!
The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD
I'm sorry to hear about your frustrating experience with our product and customer service.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
Unfortunately, due to your plan's limitations, we cannot facilitate exporting the reviews, however, the data is still accessible via the dash with a subscription.
We completely empathize with your disappointment and understand that this may not be the outcome you are hoping for.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
Kind Regards,
REVIEWS.io Support Team
We are very satisfied after completing the very simple onboarding and receiving support via chat when updating our plan. The service team was very efficient in their messages and were able to help us very quickly and reliably. We are looking forward to further cooperation. Thank you very much.
Extremely helpful. Helped me every step of the way across 2 days worth of issues, as I got to grip with the software and integrations. The support was easy, simple, and extremely helpful - not mention very knowledge with what the issue.
Thank you for sharing your experience!
We’re really glad to hear that our support team was able to guide you through the process and help resolve any issues you faced. It’s great to know that you found the support easy to follow and knowledgeable.
We're always here to assist as you continue to get the most out of the software and integrations!
I had an issue that needed resolving, and the support team was exceptional. The representative I worked with was very helpful and kind. He listened to my concerns and provided a solution quickly and efficiently.
We’re thrilled to hear that our support team was able to assist you so efficiently!
It's great to know that the representative took the time to understand your concerns and provided a quick solution. We’re committed to delivering that level of care every time you reach out, and we look forward to continuing to support you as your business grows!
Everything works fine - Support ist excellent :)
We’re happy to hear everything is working smoothly for you! It’s great to know that our support team has been able to assist you effectively.
Don’t hesitate to reach out if you need further assistance - we’re here whenever you need us!
In general good tool, but you should connect it with klaviyo for better performance.
Hi there,
We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service.
Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service.
Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance.
Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help.
Best regards,
Support
REVIEWS.io
the best way to collect reviews and outstanding customer support!
We’re thrilled that REVIEWS.io has been a great fit for collecting reviews and that our customer support has been able to meet your expectations.
We’re all about making sure you have a seamless experience, and it’s great to know that’s been the case for you. Thanks for sharing your feedback!
We are very satisfied with the solution. The backend is clear and the support is very friendly and fast!
Thank you for sharing your experience! We’re delighted to hear that the platform is meeting your needs and that the backend setup is clear and easy to work with.
Our team is committed to providing friendly and responsive support, so it’s great to know you’ve felt that in your interactions with us.
Your satisfaction is our top priority, and we look forward to continuing to support you as you grow with REVIEWS.io!
Good customer service.