Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and efficient performance in collecting a high volume of reviews. They value the customizable widgets and email templates, as well as seamless integration with platforms like Shopify, Klaviyo, and Mailchimp. The responsive and problem-solving customer support team is highly praised. Additional features like multi-language support and Google seller ratings display are also appreciated. Some find the pricing competitive for the features offered.

November 25, 2020

Without doubt, Reviews.io is the best reviews partner a brand could wish for. Our business is new and small (for now) and yet I've just been treated like a rockstar to have my site further optimised and looking awesome with their software. Review.io is both slick in design and functionality. Their team's attention to detail to ensure our site is maximising conversion opportunities is phenomenal and I'm genuinely excited to see the results in the coming months. I'm one extremely satisfied customer.

Ricky
United Kingdom
Over 1 year using the app
December 16, 2021

The app itself is awesome but the support from the team is what really makes this a stellar reviews platform. They continue to innovate and add new features. We tried other review platforms in the past but nothing has come close to what the team at Reviews.io has built.

LYFE Fuel
United States
Over 1 year using the app
August 27, 2021

Great app and comms from Glenn and the wider team at Reviews. Super easy to set-up and collect reviews.

JACK1T
United Kingdom
Over 1 year using the app
Reviews.io replied August 31, 2021

Glad you are getting on well with the App.

Edited June 25, 2020

The team at Reviews.io have been super helpful in helping us get set up. They saved us from getting bad reviews for late deliveries during COVID-19 by delaying review requests being sent out to reduce bad reviews for extended delivery times. Jumping on the live chat, Cameron has always responded to me super quickly and never pretended like they'd never heard of us, he remembered both myself and my web developer and were consistent in getting me help and/or my problem resolved in under an hour. Gotta give yourselves a pat on the back guys you've been the best reviews app we've used so far :)

Fit Nutrition Australia
Australia
Over 1 year using the app
Edited August 18, 2022

Made a switch from a bigger fish, we couldn't be happier. Shoutout Kai for what felt like 24/7 support with me asking a million questions. Great app, UI, and functionality. The free plan works great!

Get Flocked
Australia
Over 1 year using the app
Edited November 25, 2020

Brilliant app, so far so good. Everyone at REVIEWS has been really helpful and reply quickly to any enquries I have had

The Little House Shop
United Kingdom
About 1 year using the app
October 13, 2022

Many thanks to Mollie from customer service- she was able to help me set everything up super quickly. We are thrilled with REVIEWS.io

IKARIIA
Austria
About 1 year using the app
Edited July 5, 2023

Have been using the app for 6 months now. Have had excellent support throughout and can't recommend them highly enough. Patient with my lack of knowledge, persistent in tackling the issue and above all got the job done. Our site looks amazing with all the reviews. Have tried a few review apps, very happy to have found these guys.

Evocative Cornwall
United Kingdom
About 1 year using the app
January 21, 2022

The customer service for the app is fantastic! Mollie and Dylan set up everything on my store in less than 2 hours. Would highly recommend.

Skin Fanatics
United Kingdom
About 1 year using the app
December 8, 2022

After rebranding and updating our website, the team was super helpful in getting our reviews widget updated to match our theme. Adam was quick to respond and navigated us through the process with ease. Thank you!

Electric Bear Brewing Co
United Kingdom
About 1 year using the app