Reviews (720)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for collecting and displaying customer reviews, enhancing customer trust and business credibility. It integrates seamlessly with Shopify and offers customizable widgets and email templates. The variety of widgets effectively showcases products, and the platform is easy to use. Customer support is noted for its quick and efficient problem-solving, improving the onboarding process and ongoing support. Merchants express high satisfaction with its utility and customer service.
Refine
-
By rating
We are very happy with Reviews.io and the online assistance they provide. very speedy and easy communication.
Brilliant Customer Service - problem solved in a prompt and easy manner! Jodi CEO Prolong Lash
Thank you, Jodi, for the fantastic 5-star review! We’re so pleased to hear that you had a brilliant customer service experience and that we could solve your problem quickly and easily.
Your satisfaction is incredibly important to us, and it’s great to know we met your expectations.
Thanks for choosing REVIEWS.io, and for your continued trust in our service!
Basically unusable, do not even try, logging takes forever to only see that every feature is watermarked... Free version does not exist
We are sorry to hear about your frustrations and experience with the app.
It looks as though you have only been using REVIEWS.io for one day & there has been no communication with our support team to assist with your issues.
If you are l still looking for assistance in regards to what's available on your plan, please email support@reviews.io and our team will be more than happy to help.
Regards
Support
REVIEWS.io
This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again
I'm sorry to hear about your frustrations with our customer support team, we do our very best to ensure we provide 10/10 support to all customers.
We understand the importance of this issue and apologise for any inconvenience this has caused.
Our engineering team has been investigating, and a fix should be implemented soon.
We will be in touch as soon as this has been resolved and as always, please contact us if you have any further issues in the meantime.
Kind regards
Support
REVIEWS.io
Very friendly and helpful!! Thank you
Glad we could help out! Thanks for your review.
First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor
Huh?
HUH????
I'm sorry to hear about your frustrations with the support you have received.
We take your feedback seriously and are continuously working to improve our customer service. We focus highly on providing a smooth and efficient experience for all clients and we're committed to providing the best support possible.
We have investigated this for you and can see that our success team have been in touch and resolved your issue.
If there is anything we can help you with, please reach out as we are always around and happy to assist.
Kind regards
Support
REVIEWS.io
Great support.
Thank you for your feedback!
We're glad to hear you've had a great experience with our support. It's always our goal to provide quick and effective assistance, and we appreciate you taking the time to share your thoughts.
A lot of nice features. And the customer support is outstanding!!! THANKS!
Thank you for the awesome review! We're so glad to hear that you're enjoying the features and that our customer support made a great impression. Your enthusiasm means a lot to us—THANK YOU!
We’re here for you whenever you need us, and we appreciate your support!
We are happy with reviews.io
Once the automated reviews are set-up one can be sure that this topic is crossed of the list.
The support is swift and helpful. Have used them a lot and never had a bad experience.
Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually.
So we recommend using reviews.io.
Thank you for your great review! We’re delighted to hear that you’re happy with REVIEWS.io and that our support team has been swift and helpful.
We appreciate your suggestions for improving the efficiency of handling pending invitations. Your feedback is invaluable and will be considered as we work on future updates.
Thanks again for recommending us—we’re here if you need anything!
Always Great service. A complete platform to handle everything review related. Everything is documented with clear steps on how to implement.
Thank you for your fantastic review! We’re thrilled to hear that you’ve had consistently great service and that you find our platform comprehensive for handling everything review-related. It’s wonderful to know that our documentation has been helpful and clear for implementation.
Your feedback means a lot to us, and we’re here to support you every step of the way. Thanks for choosing REVIEWS.io!