Reviews (712)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for collecting numerous product reviews, enhancing product credibility and customer trust. They value its easy setup, customizable widgets, and robust features like Google seller ratings and marketing platform integrations. The responsive customer support, accessible via live chat and email, is frequently praised for its efficiency.

July 28, 2022

Wir sind begeistert von Reviews.io Leistungsumfang, Support & Pricing. Vorher haben wir Trusted Shops benutzt und hier haben wir mehr gezahlt für weniger Features und der Support von Trusted Shops war grottig.

SUITBASE®
Germany
3 months using the app
February 16, 2021

This app and company are fantastic. Great and speedy service and the integration with our Shopify store works and looks great. Highly recommended.

ROCKYCAY
Australia
3 months using the app
September 7, 2023

A very straighforward and user friendly platform with top class customer support. Instant replies from the help desk during office hours. Highly recommended.

hersey-and-son
United Kingdom
3 months using the app
Reviews.io replied September 14, 2023

Thank you so much for your great feedback, we really strive to be the friendliest and simple but most effective platform. Our customer support team is always available to you 24/7 should you need to discuss anything from new features to best practices.

Let us know if you need anything!

August 25, 2023

We came from using a different platform for several years and their pricing model simply pushed us away. That's when we discovered Reviews.io and we were impressed about everything it has to offer. The UI is great and everything front-facing is easy to use. There were a few hiccups during the integration process but we are super grateful for Leila at Reviews.io for the guidance and support. Keep it up Reviews.io, we're looking forward to see all the cool things you'll bring in the future. ✨

Ombre
United States
3 months using the app
Reviews.io replied August 29, 2023

Wow, thank you for your amazing review! We agree, Leila is a super-star here at REVIEWS.io!

Welcome to our platform, we're so happy to have you here and we look forward to working together and what we can achieve in the future! Be sure to hop on our live chat if you have any questions or want to learn about any of our features, we'd be happy to discuss anything :)

Once again, thank you for your great feedback! Here's to the future ✨

May 19, 2022

Excellent app with a huge amount of functionality compared to Trustpilot (we migrated from them) - it also costs much less. Support is excellent and they go the extra mile

Vesternet
United Kingdom
3 months using the app
Edited August 10, 2021

The support team is awesome and really quick at responding to requests. The setup process was also super smooth, their team installed and configured the widgets to our needs. Also, loving the product star rating we're seeing on google ads, getting quite a conversion boost so overall really happy with the team and app! Keep up the great work. Highly recommend.

Cheap Rugs Australia
Australia
3 months using the app
April 28, 2023

@Kai is very helpful and quick when needed. He took the time to explain for me what I needed to do.

GRIPP.ONE
Sweden
3 months using the app
June 30, 2020

I've used Reviews.io for some months now and my first impression were that of great trouble.. Technical and implementation. But together with their awesome support they helped solve it all. Quick to answer and always on the ball to help! Which was a new experience for me from the SaaS world.

The program helps us collect reviews, both company and product, integrating it to our site for that awesome social proof. Right now I'm working on tagging and categorizing instagram pictures that customers has tagged us in. All within their reviews.io. ‍

Eventually that will work with a widget of theirs on our site as UserGeneratedContent for an even bigger boost!

Reviews.io is right in there in our bigger picture strategy of the customer experience - and together with them we can make a deeper connection with our customers.

Joe Nimble Sverige
Sweden
3 months using the app
March 3, 2022

Exceptional customer service from Mollie, she helped with all my requirements and made my experience a pleasant and stress free one!! I can't thank you enough for your help with your quick response and follow up messages to see how I went.

Curvique Vintage
Australia
3 months using the app
Edited January 20, 2022

I use Reviews.io on two different websites. Excellent customer support, which quickly and reliably takes care of questions of any kind and always finds a solution even for unusual problems.

Hydraid
Germany
3 months using the app