Reviews (721)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for collecting and displaying customer reviews, enhancing customer trust and business credibility. It integrates seamlessly with Shopify and offers customizable widgets and email templates. The variety of widgets effectively showcases products, and the platform is easy to use. Customer support is noted for its quick and efficient problem-solving, improving the onboarding process and ongoing support. Merchants express high satisfaction with its utility and customer service.

April 28, 2023

@Kai is very helpful and quick when needed. He took the time to explain for me what I needed to do.

GRIPP.ONE
Sweden
3 months using the app
June 30, 2020

I've used Reviews.io for some months now and my first impression were that of great trouble.. Technical and implementation. But together with their awesome support they helped solve it all. Quick to answer and always on the ball to help! Which was a new experience for me from the SaaS world.

The program helps us collect reviews, both company and product, integrating it to our site for that awesome social proof. Right now I'm working on tagging and categorizing instagram pictures that customers has tagged us in. All within their reviews.io. ‍

Eventually that will work with a widget of theirs on our site as UserGeneratedContent for an even bigger boost!

Reviews.io is right in there in our bigger picture strategy of the customer experience - and together with them we can make a deeper connection with our customers.

Joe Nimble Sverige
Sweden
3 months using the app
March 3, 2022

Exceptional customer service from Mollie, she helped with all my requirements and made my experience a pleasant and stress free one!! I can't thank you enough for your help with your quick response and follow up messages to see how I went.

Curvique Vintage
Australia
3 months using the app
Edited January 20, 2022

I use Reviews.io on two different websites. Excellent customer support, which quickly and reliably takes care of questions of any kind and always finds a solution even for unusual problems.

Hydraid
Germany
3 months using the app
June 14, 2023

Easy to use app, when something needed the support replies within minutes. Very appreciated. I can only recommend.

Oficiální e-shop Bosch elektrické nářadí
Czechia
3 months using the app
January 20, 2023

Reviews.io was introduced to us through a colleague as a fresh, new means of collecting reviews, UGC, and enhancing our customer experience through our website. I'm so glad we made the switch from our old reviews platform to Reviews.io because they sure deliver! Not only were we collecting reviews in no time- thanks to their easy to use dashboard and guidance, but they also quickly helped us get our widgets set up, as promised. So far so good with Reviews.io!! I look forward to exploring all we can do with this app.
To Kehan, Joe, Leila, and Team- Thank you for being so responsive, kind, and great to work with!

Buell Wetsuits & Surf
United States
3 months using the app
June 15, 2023

I've been using this app for 2 months now on the free plan. It was okay to install everything following the instructions on the dashboard. The Customer Service is superb! I've spoken to them twice, and my issue was solved straight away! Highly recommend!

CACAO LONDON
United Kingdom
3 months using the app
June 22, 2023

This app is the best Review app I have seen so far. It allows customers to review your products very detailed. I especially like the attributes you can create. With the sliding rating you can create a lot of social proof and also see what you have to improve and what is already great. In addition, the App has a great customer support. Adam has helped me a lot regarding my special wishes. Thanks to him I can display my reviews perfectly! Another great feature is the UGC Content. You can easily create good social proofs, which also might help you regarding your instagram account.

Its the best review app I have seen in the Shopify Appstore!

Idoles
Germany
3 months using the app
July 8, 2020

It's good a product. But more important for us at Brayola is support. The Reviews.io has great support team!

Brayola
United States
3 months using the app
September 11, 2023

Very good and clear app. Setup worked well, and the support is really great. I can only recommend

Pfoten Store
Germany
3 months using the app
Reviews.io replied September 14, 2023

Thank you so much for your recommendation, it means a lot to us! We're happy you had a positive experience with our support team, we're always here to help you in anything you need :) if you have any further questions or want to discuss new features on your account just let us know! 🎉