Reviews (721)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for collecting and displaying customer reviews, enhancing customer trust and business credibility. It integrates seamlessly with Shopify and offers customizable widgets and email templates. The variety of widgets effectively showcases products, and the platform is easy to use. Customer support is noted for its quick and efficient problem-solving, improving the onboarding process and ongoing support. Merchants express high satisfaction with its utility and customer service.
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We have been using Reviews.io for some time, but unfortunately, it's time for a change. While reviews are a crucial aspect of any small business, and negative feedback can be a powerful motivator for improvement, Reviews.io seems to prioritize the consumer's perspective at the expense of the retailer's fair representation.
We have repeatedly encountered situations where customers have posted reviews with incorrect information or outright falsehoods. When we've requested these reviews to be removed or moderated, Reviews.io has consistently refused to act, leaving us, the retailers, unfairly exposed and unable to present our side of the story. We do respond however the damage false reviews causes our small business is sometimes irreversible.
A review platform should ensure a balanced and fair approach for both consumers and businesses. Unfortunately, Reviews.io does not provide this balance, making it clear that our interests are not being protected. With numerous alternatives available at a much lower cost, we are seriously considering switching to a service that values fairness and transparency for both parties involved. Reviews can only be removed if extreme, in my opinion, criteria is met (vulgar language, spam/advertising, off-topic, and conflict of interest). There is NO option for fake reviews or false information in the review. None whatsoever.
I am aware that Reviews.io might claim to be the superior choice, but when they leave retailers hanging out to dry, such claims are irrelevant. Our account renewal is coming up in a few months, and we are actively exploring better options.
Really great app! Easy to use, great features and the reviews.io-team helped us proactively with setting everything up... just great customer support from these guys
Great review collection app and an awesome team ready to help. We started with Yotpo, moved to Stamped.io, and have finally settled with Reviews.io. I wish we'd found it sooner because I spent way to much time and money mucking around to get the right platform.
It's by far the best reviews platform. It's not overpriced like Yotpo and it has all the google trust and integrations that most platforms are missing.
The team even built custom site integrations for us and everything looks great. Highly recommended to all!
More than happy with reviews.io. Customer support is top notch and the tool itself i among the best ones (if not the best) in the market. Highly recommend!
We'd agree that we're the best out there! We hope to continue impressing you with our app and support 🌟 If you need anything, our team is always here for you!
An absolutely incredible reviews platform! We migrated from another company and was shocked by how much more value we were getting from Reviews.io! The team is super helpful and the features are unmatched. So professional and we only wish that we had started using them sooner!
Wir sind super zufrieden mit der App und vorallem dem Kundensupport. Sobald es ein Problem oder eine Anpassung gibt, das Team von Review.io ist super schnell in der Umsetzung! Vielen Dank!
I really enjoy working in the platform. It's one of those tabs I always keep open. One of the reasons we chose this app is due to the flexible nature of the widgets. I can put them anywhere and I especially love the zendesk & UGC bult on. Those were must haves!
We used this app on our sister site Equinutritive and have found it intuitive, user friendly and competitively priced when compared with other large review collection tools. We love the floating widget on desktop & the ability to put social proof across our whole site with simple code snippets.
Very good service, live chat dedicated support, helps you set up everything you need, very useful app for sales and company trust.
We have been with Reviews.io since December 2018 and we have found their system very easy to use. Customers have also found it easy to use. Whenever I have needed their help, they have been very quick to intervene and support in whichever way they could. I am looking forward to seeing how our new product launch goes on our new website www.funkyappliance.co and what role the reviews play in driving awareness and important customer feedback. Joe Sillett, Co-Founder and CEO, The Funky Appliance Company