Reviews (721)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for collecting and displaying customer reviews, enhancing customer trust and business credibility. It integrates seamlessly with Shopify and offers customizable widgets and email templates. The variety of widgets effectively showcases products, and the platform is easy to use. Customer support is noted for its quick and efficient problem-solving, improving the onboarding process and ongoing support. Merchants express high satisfaction with its utility and customer service.
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Very happy with it! The customer service is great, they try to help with everything you need. Would recommend!
Huge issues with products syncing from Shopify to Reviews.io that their devs had to get involved with a couple times. Was given no explanations or even notice when everything was taken care of. When they did sync, all products were duplicated in Reviews.io and reviews were randomly assigned to a variant of the product. Then I asked them to merge the products. The SKU the system chose was a made-up one that didn't correlate to real products in Shopify.
In general the support team were quick to respond at first, then either don't respond to follow-up questions or take 30+ minutes (a little badge in the chat shows when they've seen your message). Most of the time they were unhelpful.
The UX is unintuitive and leads to completely unnecessary confusion. The hierarchy inconsistency is baffling.
I give it three stars for the following reasons:
- Support is quick to respond to simple inquiries (usually under 5 minutes). Same can't be said of all their competitors.
- Pricing is fair
- Platform is pretty quick (competitors feel more laggy)
Great product and pricing. Setup couldn't be any easy and they offer unrivalled customer service. The best Reviews app and platform out there in our opinion!
The customer service was excellent. Shout out to Maddox, he was very helpful and have helped us with setting up and fixing any technical issues. The platform was very easy to set up and use.
We're glad you agree that Maddox is a star on our support team! If you need support or have any questions on our platform - our amazing support team is available 24/7. Once again, thanks for your great review :)
I had some problems with the installation but contacted customer service and talked to this lovely person named Mollie. She helped me with everything I needed. So the support is great especilly if you are lucky and get Mollie!
We were using Yotpo but found reviews.io better suited to our business needs. Andrew, our customer success specialist has been of amazing help with the onboarding process and helping us in getting our first group of reviews right off the bat! Thanks so much to the reviews.io team.
Best app for reviews! Support is also amazing. Love the integrations to different tools. Fits perfectly in the tech stack
Easy to setup and use and the support teams assistance with absolutely any query is AMAZING! Thank you reviews.io for making the process seamless.
Great features, but the best bit is their excellent customer service! Always get someone super helpful and friendly on their live chat.
Fantastic app and amazing team! The product/service works extremely well with our Shopify e-commerce store.