Reviews (673)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and efficient performance in collecting a high volume of reviews. They value the customizable widgets and email templates, as well as seamless integration with platforms like Shopify, Klaviyo, and Mailchimp. The responsive and problem-solving customer support team is highly praised. Additional features like multi-language support and Google seller ratings display are also appreciated. Some find the pricing competitive for the features offered.

October 4, 2023

Adam on live chat support is a life saver! managed to help me out big time installing code into my store as I have no experience. Not very clued up computer wise but the overall set up and customisation of widgets, email templates etc is quick, efficient and very manageable. A lot of options of customisable widgets and look forward to being able to track my reviews effortless. thank you would definitely recommend.

Drip Direct
United Kingdom
5 months using the app
Reviews.io replied November 22, 2023

We're super happy to hear that Adam was able to help you out! Our support team is always looking to find the best solution for our amazing clients. Let the team know if you need anything else! 🌟

July 18, 2023

Reviews.io is a fantastic Reviews site! They are unbelievably helpful and always available for any issues. I love how easy everything is and how much there is that you can use. They will always point you in the right direction to better the experience for us and our customers! Thank you so much and keep up the good work!

TreatBox
United Kingdom
Almost 2 years using the app
Reviews.io replied August 2, 2023

Thank you so much for your amazing feedback! We strive to make our platform as easy as possible for our clients - however, whenever an issue or question does crop up we aim to make that experience as great as possible. Glad you found us helpful!

Any other questions and our team is always available to you on live chat!

August 1, 2023

Been with Reviews for years, their support is fantastic and the integrations are on point.

I do wish there extended plans were slightly cheaper, but I guess you can't have everything.

Alexandra Sports
United Kingdom
Over 6 years using the app
Reviews.io replied August 16, 2023

Thank you so much for your amazing review, we're grateful to have such loyal customers such as yourself. We do believe that our subscription prices match our product but appreciate your feedback.

If you ever have any issues, we're always here for you!

July 4, 2023

Choosing the right review provider was not easy, but we are more than happy that we chose reviews.io. It's great to see that the team is always expanding their service and adding new features. We can only recommend it

feey AG
Switzerland
About 2 years using the app
Reviews.io replied July 10, 2023

We’re so glad you chose us as your review platform and we’ll continue improving our product to confirm that you made the right choice :) Please feel free to reach out to us on live chat if you need anything from the team!

June 22, 2023

I have tried 3 other review apps and ended up uninstalling them within a month. I installed reviews.io and was having trouble accessing all of the features. Isaac and Jake were amazing! Extremely patient, knowledgable, and able to fix in 5 minutes what I had tried to do for 2 hours. Customer Service is fantastic, looking forward to using this app and all of its features!

Shannan Bower Home
United States
5 months using the app
Reviews.io replied June 30, 2023

3! Apps, well we are so very pleased you came to us and that our fantastic support team were on hand to help you set up, we are biased of course but the support team really are great and always on hand to give the best possible service they can. I have passed your name drops onto Isaac and Jake as its always lovely to see the team hear the recognition for looking after our clients! We are always here to help and looking forward to seeing your journey with REVIEWS.io develop!

February 9, 2024

der support war sehr schnell und unkompliziert. Meine wünsche wurden sehr schnell umgesetzt, sodass meine frustration der Technik innerhalb von wenigen Minuten ein ende gesetzt war.

Vielen Dank!

HIJABI
United Arab Emirates
11 months using the app
January 19, 2024

Easy setup, powerful features, and the best part – unbeatable customer support. The impact on my store's performance is remarkable. Highly recommend to all Shopify store owners!

Dermalogica
Croatia
About 3 hours using the app
August 25, 2023

We came from using a different platform for several years and their pricing model simply pushed us away. That's when we discovered Reviews.io and we were impressed about everything it has to offer. The UI is great and everything front-facing is easy to use. There were a few hiccups during the integration process but we are super grateful for Leila at Reviews.io for the guidance and support. Keep it up Reviews.io, we're looking forward to see all the cool things you'll bring in the future. ✨

Ombre
United States
3 months using the app
Reviews.io replied August 29, 2023

Wow, thank you for your amazing review! We agree, Leila is a super-star here at REVIEWS.io!

Welcome to our platform, we're so happy to have you here and we look forward to working together and what we can achieve in the future! Be sure to hop on our live chat if you have any questions or want to learn about any of our features, we'd be happy to discuss anything :)

Once again, thank you for your great feedback! Here's to the future ✨

January 4, 2024

Awesome Support!

DIE RINGE
Germany
Over 1 year using the app
November 15, 2023

Adam and his team provided prompt and efficient assistance with integrating the Dynamic Links feature into Klaviyo flow. Their expertise and quick response were instrumental in ensuring a smooth implementation process!

Standart
Slovakia
6 months using the app
Reviews.io replied November 22, 2023

Adam here - thank you for your amazing review 🌟 Our whole team is here to provide support wherever you need it. Glad to hear you're all set up, if you'd like to discuss anything else then our team is here for you!