Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

June 22, 2023

This app is the best Review app I have seen so far. It allows customers to review your products very detailed. I especially like the attributes you can create. With the sliding rating you can create a lot of social proof and also see what you have to improve and what is already great. In addition, the App has a great customer support. Adam has helped me a lot regarding my special wishes. Thanks to him I can display my reviews perfectly! Another great feature is the UGC Content. You can easily create good social proofs, which also might help you regarding your instagram account.

Its the best review app I have seen in the Shopify Appstore!

Idoles
Germany
3 months using the app
July 6, 2023

Daniel was super patient with me and very helpful. incredible customer service. Thank you for your help with quickly sorting out problem.

Folk Interiors
United Kingdom
Over 3 years using the app
Reviews.io replied July 10, 2023

Thank you so much for your wonderful review, Daniel is very happy to have been able to assist you with your dilemma :) Remember if you have any further issues then hop onto our live chat where we can discuss features or anything you need help with :)

June 7, 2023

A really amazing app - works really well and the support team are fantastic. The software is constantly being updated with new features and is miles ahead of any of any competitors.

Snakehive UK
United Kingdom
Over 7 years using the app
July 18, 2023

Great platform to be a part of. Having good customer reviews is crucial in driving sales and reviews.io is the perfect way to collect and display them. Very helpful team of developers too.

Artificial Eden
United Kingdom
Almost 2 years using the app
Reviews.io replied August 2, 2023

Thank you so much for your amazing feedback, we're happy to have you as part of the platform too! We'll continue perfecting our solution and together we can achieve great things :)

Glad you found our team helpful, we're always available to you on our live chat service!

June 28, 2023

I'm glad I went with reviews.io for google reviews stars, they have reasonably priced packages compared to others, they quickly respond to messages and resolve any issues.
It is great to know that you are communicating with an actual human who is interested in supporting your business unlike another platform.

Perfume Oasis
United Kingdom
11 months using the app
Reviews.io replied June 30, 2023

Thank you so much for your review, we really do appreciate the time taken and the great feedback you have left about your experience you are having with us so far. Its also amazing to hear from our clients that you really do feel the support our team offers as we do really put our clients growth and performance first! Here's to seeing your account grow and develop :)

June 22, 2023

100% the best review platform out there for integrations and UGC etc, unbelievable customer service to, just spent an hour on chat with Adam and he got everything up and running for us in no time

SINNERS ATTIRE
United Kingdom
Over 2 years using the app
September 21, 2023

I somehow messed up the codes and it was displaying on my website. I reached out the support team, Daniel, and he was SUPER helpful in getting it fixed. He not only fixed what I had messed up, he downloaded the widget to get the reviews to display on my website. Great experience.

Carter & Co Candle Stuido
United States
4 months using the app
Reviews.io replied November 3, 2023

We're so glad to hear you had an amazing experience with our support team member Daniel, he's a super-star! Any other issues or if you want to discuss any features, our team is always here for you! 💪

June 30, 2023

Top app and would recommend to anyone. What set's it apart from others is the continuous development and improvements, bringing new features to adapt to changing digital trends. The support is top class too, quick and responsive. Shout out to Adam who helped me with some custom code to enable review images to show on my theme, thanks!

Improvements for them to consider: 50 review invitations allowance for the basic plan isn't very many, especially when you factor in test sends being part of this. It would be nice to have maybe 80 or 100 allowance per month, since the next package up has an allowance of 500 per month but is a lot more money to commit as a small business. It would just help our costs grow more organically with sales, but I get for faster growth businesses the extra cost of the next package up wouldn't be a problem.

Overall, very good hence the 5 stars.

Pup & Kit
United Kingdom
29 days using the app
Reviews.io replied June 30, 2023

Thank you so much for your Review, we really appreciate you taking the time to leave us such a wonderful review and great content! Always great to hear our clients are loving our features as we are always looking to innovate and bring our clients the best tools to be able to grow their brand! We love our support team, so I'm very pleased to hear you do too! I've passed on your special mention to Adam, name drops are always great for our teams development! I've passed on your feedback to the relevant team members, we always take our clients views and feedback into consideration so again many thanks for giving your time to send across some great content!

August 15, 2023

I received incredible customer service from the REVIEWS.io tem when I needed help with installation. They were friendly and their dedication and expertise made the experience stress-free. I highly recommend their exceptional service. Thank you for your incredible support!

MIANN & CO
Australia
7 months using the app
Reviews.io replied August 29, 2023

Wow! Thank you for your incredible review! Our team love to hear feedback like this as we strive to offer the best support ever. Once again, thank you for your super review and if you ever need any further support, you know where we are!

July 7, 2023

Always very responsive and quick to get things implemented! Highly recommend to anyone wanting a trustworthy and reliable solution

Barbarossa Brothers
United Kingdom
Almost 5 years using the app
Reviews.io replied July 18, 2023

Thank you for your amazing review, it means a lot to hear feedback like this from customers such as yourself. We really try to be the most trustworthy and open review platform on the market :) If you ever need any more help then we're here to provide the best support possible!