REVIEWS.io Product Reviews

I've tried many other Reviews apps and this is the best. It's sleek and beautiful with good features. I love the way my customers can easily review with photos. We actually sell our products through Kajabi but use Zapier to zap shopify every time we have a new purchase. Reviews.io integrates so well with shopify, so now we have a super simple system (using shopify lite, super affordable!). We love the SMS booster feature, and love that way the collection page looks for our customers who leave a review. It's helped our business so much - reviews are a HUGE game changer for businesses and more people should get in on this!

We researched different apps that connect with Shopify for review solicitation, and this is by far the best value!

I've been with Reviews for a few years now and its a Great product with a great team. Look forward to more features that they can provide in the near future

Great guys to work with, Big thanks to Kai. ( both of them ! )Great help, quick to respond, very friendly and professional . Fantastic service from Kai and the team as always polite, helpful and a pleasure to work with.

Leila was super helpful and went above and beyond to help our team with the app settings. Thank you so much Leila, you are appreciated!

We have been using Reviews.io for some time, but unfortunately, it's time for a change. While reviews are a crucial aspect of any small business, and negative feedback can be a powerful motivator for improvement, Reviews.io seems to prioritize the consumer's perspective at the expense of the retailer's fair representation.

We have repeatedly encountered situations where customers have posted reviews with incorrect information or outright falsehoods. When we've requested these reviews to be removed or moderated, Reviews.io has consistently refused to act, leaving us, the retailers, unfairly exposed and unable to present our side of the story. We do respond however the damage false reviews causes our small business is sometimes irreversible.

A review platform should ensure a balanced and fair approach for both consumers and businesses. Unfortunately, Reviews.io does not provide this balance, making it clear that our interests are not being protected. With numerous alternatives available at a much lower cost, we are seriously considering switching to a service that values fairness and transparency for both parties involved. Reviews can only be removed if extreme, in my opinion, criteria is met (vulgar language, spam/advertising, off-topic, and conflict of interest). There is NO option for fake reviews or false information in the review. None whatsoever.

I am aware that Reviews.io might claim to be the superior choice, but when they leave retailers hanging out to dry, such claims are irrelevant. Our account renewal is coming up in a few months, and we are actively exploring better options.

Great app - great customer service. Quick helpdesk response, which is much appreciated. Recommend. Especially helpful this evening - thanks! Fantastic customer service today from Mollie - awesome support. Really great support today.

Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff

We've just started using this app but it is already generating good results. We love the Social integration, Shopify integration, the ability for customers to add pictures to the reviews and the support we have received. A good value app.

Customers love it, Google loves it, and we get to scale our customer support experience because of it