Locksmith

Locksmith

Reviews (291)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
    267
  • 1% of ratings are 4 stars
    4
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    3
  • 4% of ratings are 1 stars
    13
All reviews
April 25, 2023

Doesn't work
Tried to create a lock on a page with a passcode - a very simple setup. Nothing. Didn't work. Not a good UX.

My Magic Carpet | Washable Rugs
United States
12 minutes using the app
Lightward replied April 25, 2023

Hello!

I'm sorry you encountered an issue when trying out the passcode key. I saw your email, and replied, about 30 minutes after it came in (20 minutes after this review), but by that time Locksmith had been removed.

A lock not working is exceedingly rare, and is generally something which can be fixed. That's why we have our 15 day trial period: We want to make sure you have time to test things and work out any potential conflicts in the theme, or with other apps, before you have to pay for Locksmith.

It's also important to note that passcode keys will remember you in the browser when you enter the code, and it may seem like they aren't locked at all. If that seems like it might be the issue, using a new private browsing session will show you what a new visitors sees.

I can't diagnose what happened at the moment, since Locksmith has been removed from your store. But, feel free to reach out if you'd like to try again. We're here for you, and I'm sure we can get things working. :)

All the best,

Ken