Boxify

I’ve been paying $250/mo and using this app for a while now. THREE TIMEA they’ve changed things around and the box size printed on the packing slip either disappears entirely or prints useless info. This last time I messaged support and their answer is that the app is not designed to print box sizes on the packing slip and I need to learn liquid coding to make it work. So HOW are my employees supposed to know what box to pack in?? The whole point of apps is so I DON’T HAVE TO learn liquid coding. Deleting app. Cost isn’t worth the trouble especially when it DOESN’T WORK for the one job I need it for.