Yotpo: Email Marketing & SMS

We just installed this app and the onboarding was great. However, once the onboarding was done, the interface is a bit overwhelming at first. After a few minutes of frustration, I jumped on the chat and was almost instantly helped by Josephine S who then connected me with Joann C who was an SMS support specialist. Within less than 5 minutes my queries were resolved.

This is truly a promising app. I docked a star just because of the interface lol (yes, I used the search box before I jumped on chat).