Reviews (8,344)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

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Merchants highly value this app for its scalable, usage-based pricing and user-friendly interface, ideal for managing email and SMS campaigns. It features comprehensive marketing tools like customizable templates and segmentation, which boost customer engagement and sales. The responsive customer support, often via live chat, and easy setup with seamless integration, such as list imports from MailChimp, are also significant advantages.

February 18, 2025

Quin was great and provided me with all the links I needed for verification. Quin was able to get everything over to me quickly and the whole process was completed quicker than I thought! This app as a whole has been our go to marketing resource and we are still learning more about all it can do.

4 Curls
United States
About 5 years using the app
January 13, 2025

I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning ...

Stark Skincare
Canada
About 1 year using the app
December 2, 2024

Great app, very easy to use after having issues on previous email marketing apps. We love that we are charged by what we actually send out, rather than a flat monthly fee, so that on slower months with less marketing, we are spending less. When we did run into a technical issue, Joann was very helpful and knowledgeable about what happened and made sure to escalate the issue to the appropriate ...

Unspeakable
United States
Almost 6 years using the app
January 6, 2025

This is one of the best apps we use for our small business! It has helped us a lot with getting new customers and also staying connected with them! We highly recommend getting this app for your business!

CREATIONS
United States
About 3 years using the app
February 4, 2025

I've only used this company for their reviews over the years.. I used the SMS marketing feature once & i liked how it worked.. however i recently tried to use this feature again & says i need to to validate my number.. ? Anyways, Quin was very attentive to my challenges & I am grateful for her help ! thank you !

BEVERLEE BOTANICALS
United States
About 1 year using the app
February 6, 2025

Rocky N was very patience and took the extra mile to help me get set up from start to finish!!!!! 10/10!!!

After needing help again, a nice gentleman named Jay L was just as great! Everyone on their team is very helpful!

They both went above and beyond for UADA SKIN!

UADA SKIN
United States
About 2 years using the app
January 6, 2025

Great app, works really well and is fairly user friendly. Customer service, particularly PL, was very easy to work with and resolved my technical issue extremely quickly. Also extremely friendly! Would recommend :)

Abundant Natural Health (US)
United States
Over 1 year using the app
February 7, 2025

I recently had a great experience with Yotpo’s chat support. The representative was patient, knowledgeable, and resolved my issue quickly. They provided clear explanations, offered helpful resources, and ensured I fully understood the solution. I appreciate the efficient and friendly service, and would highly recommend Yotpo’s support team to others!

Voisson
United States
8 months using the app
February 3, 2025

Thank you John D for assisting me with my account validation before
I can test send my first newsletter. He is friendly and approachable. I am
so excited to use Yotpo email marketing app, hopes it will be a great help for my business.

LineArtRoom
Singapore
4 months using the app
January 22, 2025

This app works very well. Easier to use and more affordable than other apps. Many thanks to the staff, John D, for solving my problem very quickly.

B&Qaugen
Hong Kong SAR
10 months using the app