Yotpo Email Marketing & SMS , 7,508 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its personalized SMS campaigns, templates, and automations, which have been noted to increase customer engagement and sales. The support team is praised for their quick and effective service, including 24/7 live chat. Some merchants found the email editor outdated and experienced issues with account verification and campaign creation, but these were resolved with support. The app's analytics tools are valued for tracking campaign performance. The pricing, including a free plan, is considered reasonable. It's recommended for its ease of use, robust features, and excellent customer support.
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I've always had a very positive experience with SMS Bump. Excellent support and platform and the recent help I received from Melvin was great!
Regie was great helped me out with everything I needed step by step!
Overall, the experience was simple. Quin helped me through the process and had comforting customer service. The only issue was on my part where i was struggling to find the link to my privacy policy lol.
Very helpful, the best sms app out there.
The support are knowledgeable and efficient.
Shout out to Marnie that solve all my questions in less than 10 min !
Great use of AI to create easily segment and list !
Never seen an app doing that for now.
I know that you guys have included the email recently.
But your builder are very outdated and limited.
It would be better if you can update in terms of design and possibility for the emails !
For now I'll stay with Klaviyo but if you make a better design builder, I'll switch !
I would recommend this app, it is very useful for collecting email and SMS subscribers. Customer service is great too, I had a problem with the Embed form for email and SMS collection and "AJ T" quickly helped me fix my problem
Joann was kind and helpful as she walked me through my store verification process. I am looking forward to making the best use of this App. Thank you.
My app wasn’t working for the first 6 months, it wasn’t sending out the confirmation emails even after I setup my account and got my number approved.
Fast forward after those 6 months, I launch my campaign and none of my automations were working, the discount code wasn’t applying and they could never get it fixed, not even a two step flow.
My email is filled with code not working errors and I had to go to Shopify’s free email system instead that actually apply a code at checkout.
Use activecampaign or something, this place not good.
Thank you for your feedback. We're sorry to hear about the issues you experienced with our app. Our support team has reached out to schedule a meeting to address your concerns, but we haven't heard back yet. We are eager to help resolve any misconfigurations in your account settings, including the email confirmation and automation errors you mentioned. We assure you that discount codes work seamlessly with our Flows.
Please get in touch with us so we can work together to resolve the problem and provide the assistance you need.
Your satisfaction is our top priority. We are committed to improving our product and ensuring a smooth experience for all our users.
At first I really hated this app but, after "P.L" helped me complete several things, everything was perfect. She was extremely knowledgeable and very patient with me. She made sure all of my concerns were taken care of before leaving the chat. I truly appreciate her and I hope you all know how great on an asset she is to your company. Thank you "P.L"
great team here I walked with Quin Shiena G to get all the SMS setup took no long then a few mins to get it setup and now we ready to rock the net I do have to say this was one of the fast replying apps to set up shopify the others I had to wait 5-10 mins to get a reply to setup a app but this one is one of the fastest responds time I seen so for keep up the great work SMS team 100% absolute brilliant job on the walk through
i would recommend this app as it is very beneficial for building a community within your brand and keeping your customers up to date with your store discounts, exclusive access, and more. One thing that is very helpful about this app is that the live chat is available 24/7 to help support your technical needs. Also, the agent I spoke to "PL", was extremely helpful and they were able to fix my issues on their end in a timely manner, very friendly and easy to talk to. Thanks again PL :)