Reviews (8,364)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective, usage-based pricing, making it ideal for small businesses. They highlight its user-friendly interface, easy setup, and seamless Shopify integration. The app features attractive email templates, effective tracking, and SMS capabilities that support images and links. Customer support, especially via live chat, is highly praised for its convenience and effectiveness. Merchants also value the comprehensive marketing tools that enhance customer engagement and sales.

December 19, 2024

I've been using Yotpo for my email marketing for several months, it is very easy to use and the support, including today by John D has always been good!

The Gorgeous Food Company
United Kingdom
8 months using the app
January 14, 2025

The product review section has been great so far. I just contacted Marnie for help adding Yotpo to my website for emails and flow. She was very helpful!

Orphaned Wool
United States
About 1 month using the app
January 21, 2025

Quin was very helpful in assisting my business with setting up our TFN for our SMS marketing. Thank you Quin!

2MUCH Boutique
United States
About 1 year using the app
November 27, 2024

Marnie really helped me today had all the patience what so ever walked me through every step and made sure I understood everything.

Official Cali Fitness
United States
Over 1 year using the app
October 27, 2024

I really enjoy using the app, but their support is even better. Once connected to PL (Princess) , I was able to get my issue resolved quickly and she was super polite! I am so appreciative of her help.

Lav Lux
United States
About 3 years using the app
December 30, 2024

I had them for the pass 2 Years and it was great when they set it up for me. But since we moved out store to another shopify account and asked for help transferring over our campaigns we had setup they we no help and never tried to help in fact closed my ticket. I now had to eliminate them from my new shopify account and us my credits I had remaining and sms/email blast everyone and updating customers about our changes. If you ask me I did find a better solution YMS for my sms and will be needing someone new for my reward and loyalty program as I wont be using them for that either.

DTFRushorders.com
United States
Over 1 year using the app
Yotpo - Email & SMS replied January 16, 2025

We truly appreciate the two years you’ve been with us and the trust you’ve placed in our services. We’re sorry to hear about the difficulties during your transition to the new Shopify account. We tried to reach out to you to offer a solution, but unfortunately, we didn’t hear back from you. If you still need any assistance we would be happy to assist you!

January 23, 2025

I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.

SNNUDE
United States
Almost 3 years using the app
November 22, 2024

I'm thrilled to share that this app was a game-changer for my business during last year's holiday season! The platform's exceptional support team, particularly 'Rock N', went above and beyond to ensure my success. Their dedication and expertise helped me scale my business to new heights, and I'm forever grateful. If you're looking for a reliable partner to help grow your business, look no further!

PAP Art Store
Pakistan
About 3 years using the app
November 27, 2024

Perfect and simple, Rock N was a great help and made everything super easy. Must have

A New Discovery
United States
About 1 year using the app
November 26, 2024

thank you JAY to your implication waiting to find the solution of my problem best regards

Dermapluspro
Guadeloupe
About 1 year using the app