Reviews (8,299)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness, especially useful for small businesses with up to 10,000 free emails per month and usage-based pricing. It features a user-friendly interface, easy setup, and responsive customer support via live chat. The app offers robust tools like SMS marketing, email list imports, and customizable messages with images and links, enhancing customer engagement and increasing sales.
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Marnie was quick and very helpful! Great customer service!
PL helped me by swiftly responding to my requesting and guiding me through the process of verifying my TFN number I am very thankful for their help.
Tech Support is the worst and after 4 weeks they have never fixed the simple issue as to why I cannot see conversion details. They NEVER accessed the Shopify Store after requesting access, and I could not segment, and had no analytics data.
SMS marketing accounts for roughly one-third of our monthly sales. Being forced to “blindly” send marketing messages without conversion data or the ability to segment has significantly impacted our business. This situation was far more than an inconvenience—it directly affected our potential revenue.
To continue with Yotpo would only result in further harm to my business, so I’ve made the decision not to renew or continue with their services.
Fantastic customer service. PL helped me get setup and verified. Made the process fast and easy. Thank you so much.
I had to validate my toll free-number and Joann was quick and efficient in helping me. great customer service!
Princess "PL" did a great job assisting me with understanding how to make my flow work properly!
Great app with a lot of options! Also, the support is amazing, PL helped me very quickly with the template question I had.
Edit: I've been using Yotpo for some time now, and I'm more than satisfied! When I needed help for the second time, Melvin was there to help me in a matter of minutes. Thank you! :)
Jay was great help he got me verified very quickly I had no idea why it wasn't verifying me but Jay help massively and I got through the process with ease.
Rock was awesome! helped me get verified and it was not as difficult as I thought it would be. Thanks for your help!
Easily the best customer service chat I’ve ever encountered. PL was great help with all my questions and the app itself is very organized and professional.