Reviews (8,054)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its cost-effective pricing, offering 10,000 free emails per month and reasonable usage-based charges. It's noted for easy setup and seamless integration, especially from platforms like MailChimp. Strong customer support is frequently highlighted, with agents like Quin, Marnie, and Joann receiving specific praise. The SMS features, which allow the inclusion of images and shopping links, are valued for boosting customer engagement. Additionally, its customizable interface and comprehensive tools for managing loyalty, emails, SMS, and customer data make it a versatile choice for marketing efforts. However, opinions on the effectiveness of its email tools can vary.

August 27, 2024

Melvin F was very helpful and quick with their responses. Very easy to talk to and very helpful. Would recommend.

Hajime
United States
About 1 year using the app
July 16, 2024

App was simple to set up and use. When I needed help from the support team it was easy to get to them and were very helpful. Especially the agent (Marnie) that helped me today. Gave me video insturctions on what to do and was a quick responder.

MaxDecore
United States
About 2 months using the app
July 3, 2024

So far so good! Love how quick they respond, even after hours.. John D was especially helpful, resolved an issue faster than expected. Thank you!

ICY Couture
United States
7 months using the app
August 11, 2024

i spoke with john today in verifying my telephone number he was vey quick and respectful i do appreciate him diligent in his work. Thank you!

My Girlz Shop
United States
About 4 years using the app
September 10, 2024

The team did great, John D provided clear and meaningful help

SorryFlamingo
United States
Over 2 years using the app
August 26, 2024

Good APP and the customer service named John D was very patient and solved my problem effectively. Recommend

attifit
Hong Kong SAR
Over 1 year using the app
September 24, 2024

Princess S was super helpful, thank you!

nursedacy
United States
Almost 3 years using the app
August 27, 2024

GREAT APP for automated marketing and updates for clients.

Marnie, made the verification process very easy! excited to use Yotpo for my clients.

The OCCanitizer
United States
16 days using the app
June 22, 2024

So many features available to use as I start to scale and consolidate much of my marketing. I really value centralizing data as it makes understandin holistic performance easier to visualize. PL was super helpful in getting me validated and on the right track to reaching my customers.

Michael Antione
United States
6 months using the app
June 5, 2024

I love the easy setup! John D was extremely helpful and quick when requesting an API key. I have tried other review apps in the past that were impossible to set up. I highly recommend SMS Bump!

Michelle's Creatives
United States
Over 3 years using the app