syncX: Stock Sync

syncX: Stock Sync

Reviews (843)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    750
  • 3% of ratings are 4 stars
    28
  • 1% of ratings are 3 stars
    9
  • 1% of ratings are 2 stars
    8
  • 6% of ratings are 1 stars
    48
All reviews
Edited June 10, 2025

Update a year later: The customer service is just becoming worse. We had again problems with uploading a new feed. Contacted the support. Takes a week just to get past the 1st line, which don't do anything else than sending meaningless support articles from their website. After a week they solved the issue, BUT, it created a new issue, so it still doesnt work. Now its been almost two weeks and we are still in queue to get in touch with the tech support.

They offer to schedule 15min google meet calls. Scheduled one for today. Did anyone from StockX show up to the scheduled meeting? Nope...

The app: 5 stars. It works well 99% of the time and has some clever functions that makes it very useful. Definitely saved us lots of manual work.

The support: The support is helpful, but it normally requires a few mail exchanges before they actually look into the issue in matter. The 1st line support seems to be there just to send out generic answers and FAQ links. Mainly the response time is a problem. You get a reply max. once per 24h. Which is extremely frustrating when you stuck with something urgent.

Skandiway
Sweden
About 2 years using the app
SyncX replied September 10, 2023

Hi Skandiway,

Thank you for taking the time to share this update — and I’m truly sorry for the frustration this experience has caused.

You’re absolutely right to expect faster, more effective support, especially when issues block your workflow. The delays you described and the back-and-forth with first-line support are not the level of service we aim to provide, and I sincerely apologise for that.

We’re especially concerned that a fix introduced a new issue — that’s on us, and we understand how disruptive that can be. This feedback has been shared directly with our support and engineering teams so we can both resolve your case properly and improve how similar issues are handled going forward.

If you’re open to it, we’d really like the opportunity to make this right. Please reach out to us at support@stock-sync.com. We can escalate your case immediately.

Thank you again for your patience and for holding us accountable — your feedback genuinely helps us improve.

Kind regards,
syncX: Stock Sync Team