syncX: Stock Sync

syncX: Stock Sync

Reviews (1,332)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and efficient inventory management across multiple platforms. It is praised for its ease of use, accommodating various technical skill levels, and robust customer support that quickly resolves issues. The app's versatility through extensive integrations suits complex supply chains, and regular updates enhance its functionality and reliability, making it a valuable tool for global business operations.

October 14, 2024

I've been using it for six months now, and it works great. The tech support always resolves any issues I create, rather than just referring me to a manual like many others do. Over this time, I've also seen the app evolve with new features, which gives me confidence that it's a top-tier product.

Safewear Suojainkauppa
Finland
About 1 year using the app
syncX replied October 21, 2024

Thank you for your kind words! We're thrilled to hear that the app has been working great for you and that our tech support has been helpful. It's fantastic to know you've noticed the continuous improvements. We're committed to keeping the app top-tier for you! 🙌🙌🙌😍

October 11, 2024

It is a very good App and i get help very fast and professional when i did not know exactly how to set up the feed from one of my suppliers.
Can recommend this app...
Michael from Sweden

NewBag4you
Sweden
Almost 3 years using the app
syncX replied October 15, 2024

Thank you, Michael! We're glad you found the app helpful and received fast, professional support with setting up your supplier feed. Appreciate the recommendation! 😻😻😻

November 20, 2024

We've been using this on two sites for a few years. An excellent app that is continually upgraded. Their customer service is quick and thorough. Highly recommended.

CYCLISM LLC
Japan
Over 3 years using the app
syncX replied December 10, 2024

Thank you for your kind words and long-term support! We're delighted to hear you're enjoying the app and our customer service. Your recommendation means a lot to us! 😊🥰😻

December 3, 2024

I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.

Low Country Fair Trade
United States
Almost 2 years using the app
syncX replied December 10, 2024

Thank you for your thoughtful feedback and continued support! We're glad you love the improvements and find the app easier to use. Your insights on parameter inputs are valuable, and we'll keep working to make things even clearer. We're happy our tech support has been helpful—thank you for recommending us! 😊🤗💕

November 15, 2024

We are glad to work with Stock Sync team. Support team is friendly and problem solving minded. Been close to a year and pretty well groving with our feeds. Sincerly we can suggest the app for all Shopify stores.

Please keep in your mind that they are THE BEST !!!

Milagron
Türkiye
10 months using the app
syncX replied December 10, 2024

Thank you for your wonderful feedback! Your recommendation means the world to us, and we'll continue striving to be the best. 😊😍❤️

December 2, 2024

I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory.

Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers.

Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers.

In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service.
I do not recommend making use of Stock Sync!

Media Alliance CT
South Africa
About 4 years using the app
syncX replied December 4, 2024

Hi Media Alliance CT,

Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory.

We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues.

Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve.

Thanks,
syncX Team

October 7, 2024

Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.

Manticore Bike
United States
Almost 2 years using the app
syncX replied October 15, 2024

Thank you so much for the review 😍

December 5, 2024

Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.

My Temptations Adult Store
Australia
About 1 year using the app
syncX replied December 10, 2024

Thank you for your support! Your recommendation means the world to us! 😊🙌🥰

October 21, 2024

We have been using the app for quite a long time highly recommended plus Support are a great help every time

Naughty by Nature Adult Store
Australia
Over 3 years using the app
syncX replied October 25, 2024

Thank you for your continued support and recommendation! We’re glad to hear that our app and support team have been helpful. We're always here to assist whenever you need! 🙌😻

November 8, 2024

I am very happy with Stock Sync's service. The platform is easy to use and effective for managing my inventory. Faz, in particular, has been very helpful and responsive, always ensuring my needs are met. The customer support team takes the time to address each issue thoroughly, which I truly appreciate.

I would work with Stock Sync again without hesitation and highly recommend them to anyone looking for reliable inventory management with excellent support.

HeroFitBox
Germany
About 2 months using the app
syncX replied November 15, 2024

Thank you! 🤩 We’re happy Stock Sync works well for you and that Faz was helpful. 😊🥰