syncX: Stock Sync

syncX: Stock Sync

Reviews (1,353)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its cost-effectiveness and ability to manage inventory across multiple platforms. It features an intuitive interface suitable for all tech levels and offers robust customer support, including personalized one-on-one assistance. The app is versatile, integrates seamlessly, and is continuously updated, enhancing user confidence. Extensive documentation and training further help merchants maximize the app’s features, making it ideal for both large and small operations.

November 21, 2024

Azza was very knowledgable and informative to my cituation. She took it a step further and took the initiative to insert all the mapping and ran the feed for me. I really appreciate her professionalism and support. Hats off to Azza! Thank you

D' Nex Gen Trendz
United States
About 2 years using the app
syncX replied December 10, 2024

Thank you for sharing your experience! We're delighted to hear how Azza exceeded your expectations with her assistance. 😍❤️

December 25, 2024

At first I chose another company that had a 5 star rating. But it had 30-40 reviews. A complete failure! Then I turned to this service. Everything happens in the Shopify panel, they have videos on how to set it up. We set up some feeds that are currently working great. The initial setup took quite a while, but one connection was extremely complicated and they still managed to do it. Indeed, my store is currently working and synchronising stock from our warehouses and 3 other external suppliers. I update my nomenclature, my photos, my descriptions. We have over 100 emails in our correspondence and many cases that we have overcome!

Feel You
Bulgaria
3 months using the app
syncX replied January 9, 2025

Thank you so much for your kind words and for trusting our service! We're happy to hear that your store is running smoothly and syncing perfectly. If you ever need further assistance, we're here to help! 😻😻😻😻

February 10, 2025

Suriyah was super helpful with setting up my daily inventory reports for my store!

Three Ships
Canada
26 days using the app
November 26, 2024

It works.

GetX Onine Store
South Africa
Over 1 year using the app
syncX replied December 10, 2024

Thank you so much for the review ❤️

Edited January 23, 2025

This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant time and money to re-upload the products. Not to mention, I’ve lost a considerable amount of business due to the deleted items.

The lack of accountability from their team has only added to the frustration. Customer support has been utterly useless in resolving these issues or taking responsibility for the harm their actions have caused. Yas from SyncX reached out at one point, but their involvement didn’t lead to any meaningful resolution. Instead, I’m left dealing with the financial and operational fallout from their incompetence.

I cannot, in good conscience, recommend SyncX to anyone. This app has caused more harm than good and has proven to be one of the worst decisions I’ve made for my business.

Office Stock
South Africa
About 2 months using the app
syncX replied January 5, 2025

Dear Office Stock,

Thank you for your feedback. We apologize for the difficulties you've encountered with our application on BigCommerce and Shopify. Your experience does not meet our service standards, and we regret any frustration this has caused.

Your plan was downgraded to Trial due to the app being reinstalled. To restore your previous limits, please resubscribe to the Pro plan, and we assure you that you won't be double charged.

We will assist you in setting up the feed for smooth operation. Please let me know once you upgrade your plan, and we can help with the setup.

Your satisfaction is important to us, and we are committed to providing you with a better experience moving forward.

January 23, 2025

Perfect support, thanks to Suriyah, I can highly recommend this app and the support. Also apps works very great and help me to grow. Thanks!!

Re-Own
Netherlands
22 days using the app
February 5, 2025

extremely good app, it has many rules you can set and their support is fantastic. Highly reccomended!!

mpouketo-mpalonia
Greece
16 days using the app
January 7, 2025

Really dig Stock Sync for integrating APIs in to Shopify. Also, the team at Stock Sync are so incredibly helpful in getting everything set up!

Baronfig
United States
24 days using the app
syncX replied January 9, 2025

Thank you so much for the great experience with syncX: Stock Sync 😍❤️

February 12, 2025

Does exactly what it needs to do. Is very affordable and the customer service is super helpful and responsive

Isha Life UK
United Kingdom
6 days using the app
syncX replied February 17, 2025

Thank you for your kind words! 😻❤️

November 15, 2024

We are glad to work with Stock Sync team. Support team is friendly and problem solving minded. Been close to a year and pretty well groving with our feeds. Sincerly we can suggest the app for all Shopify stores.

Please keep in your mind that they are THE BEST !!!

Milagron
Türkiye
10 months using the app
syncX replied December 10, 2024

Thank you for your wonderful feedback! Your recommendation means the world to us, and we'll continue striving to be the best. 😊😍❤️