syncX: Stock Sync

syncX: Stock Sync

Reviews (1,353)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its cost-effectiveness and ability to manage inventory across multiple platforms. It features an intuitive interface suitable for all tech levels and offers robust customer support, including personalized one-on-one assistance. The app is versatile, integrates seamlessly, and is continuously updated, enhancing user confidence. Extensive documentation and training further help merchants maximize the app’s features, making it ideal for both large and small operations.

February 24, 2025

Fantastic support team, able to modify my update feeds to work with multiple "and if" scenarios, adding a level of sophistication to the integration and elevating manual processing! Awesome!

S & D's Value Store
Australia
6 months using the app
January 20, 2025

Such a great product.

LOPTY
Morocco
8 months using the app
December 2, 2024

I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory.

Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers.

Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers.

In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service.
I do not recommend making use of Stock Sync!

Media Alliance CT
South Africa
About 4 years using the app
syncX replied December 4, 2024

Hi Media Alliance CT,

Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory.

We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues.

Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve.

Thanks,
syncX Team

December 23, 2024

The staff is really helpful and the app is very efficient

Kicksy Online
Israel
About 1 year using the app
syncX replied January 6, 2025

Thank you so much ☺️

February 6, 2025

Great customer service! I had several questions regarding setting up my feeds properly. I scheduled a Google Meet with Stock Sync to walk me through the steps. Super helpful and informative. I've been thoroughly pleased with this app. It saves a ton of time and headaches. Highly recommend!!

Signastyle Home
United States
4 months using the app
January 18, 2025

I want to take a moment to express my gratitude for Azza's outstanding support. Azza went above and beyond to guide me through every step. She was incredibly patient, understanding, and always willing to help me find the best way to present products that would maximize customer engagement and drive purchasing rates.

Her expertise and willingness to assist, no matter how many questions I had, made a significant difference in my experience. I truly appreciate her dedication to ensuring that everything was set up just the way I wanted.

Thank you, Azza, for your exceptional customer service and for making my experience with Stock Sync so much easier and more effective!

The Closet Trading Company
United States
5 months using the app
syncX replied February 12, 2025

Thank you for your wonderful feedback! 😍

December 3, 2024

I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.

Low Country Fair Trade
United States
Almost 2 years using the app
syncX replied December 10, 2024

Thank you for your thoughtful feedback and continued support! We're glad you love the improvements and find the app easier to use. Your insights on parameter inputs are valuable, and we'll keep working to make things even clearer. We're happy our tech support has been helpful—thank you for recommending us! 😊🤗💕

December 5, 2024

Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.

My Temptations Adult Store
Australia
About 1 year using the app
syncX replied December 10, 2024

Thank you for your support! Your recommendation means the world to us! 😊🙌🥰

November 20, 2024

We've been using this on two sites for a few years. An excellent app that is continually upgraded. Their customer service is quick and thorough. Highly recommended.

CYCLISM LLC
Japan
Over 3 years using the app
syncX replied December 10, 2024

Thank you for your kind words and long-term support! We're delighted to hear you're enjoying the app and our customer service. Your recommendation means a lot to us! 😊🥰😻

November 24, 2024

This is a wonderful app for anyone in the dropship business.

SatinBoutique
United States
Almost 2 years using the app
syncX replied December 10, 2024

Thank you for your feedback! 😊