Upsell & Cross Sell — Selleasy

Unfortunately, my most recent experience with this team has been deeply disappointing.

I specifically asked for a change not to be implemented yet and made it clear that I needed the option to control when it goes live. Despite that, the change was pushed through without my approval. I followed up immediately—but was ignored. That silence cost us sales and showed a complete lack of regard for communication or accountability.

When I finally got a response, it felt robotic and insincere. No real apology, no ownership of the impact—just copy-paste replies that made it clear my concerns weren’t being taken seriously.

This is not how you treat clients. A simple, honest acknowledgment and a bit of empathy would’ve gone a long way. I hope the team takes this as a wake-up call to handle things more professionally moving forward.