Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its reasonable configuration options and significant impact on conversions. It operates on a Freemium model, charging per conversion, which is favored by small businesses. The app is easy to set up and customize, with a popular feature being the 'Frequently Bought Together' option. The support team is efficient, responsive, and open to feedback. Merchants have noticed an increase in average order value after setting up basic "cart add ons". The app's user-friendly layout and seamless integration with Shopify stores make it ideal for creating bundles and cart upsells. The support team is also praised for their swift conflict resolution and customization assistance.

February 2, 2024

Installed this for a client and the Upsell functionality ticks all the boxes, except that it does not display/show the total amount changing as accessories/add-on items are selected or deselected. Having the option to display a sum of the original product price and the add-on prices would make this app perfect.

The Bought Frequently Together functionality does show the total amount changing, but unfortunately all the add-ons are pre-selected.

So, neither functionality is suitable and sadly have to uninstall the app.

greenhouse-ireland
Ireland
4 months using the app
Logbase replied February 3, 2024

We apologize for any confusion in our prior discussions about the Frequently Bought Together widget. It should be feasible to incorporate a custom script from the backend to ensure that FBT items are unticked by default. We have also sent an email regarding this matter. We really hope to resolve this promptly.

August 26, 2022

App is working fine and it is pretty easy to use. One minus is that you cannot do anything else then set up the widgets texts and products. If you need to change colors or place of the widget, then you need to have a Zoom call. One thins is also really sketchy for me that they want to take control of your computer and do it for you. Maybe I'm old fashioned but I don't want that somebody else is controlling my computer.

Wølmark Finland
Finland
12 months using the app
Logbase replied September 1, 2022

Thank you for the feedback, we understand and will take your inputs. Since there are multiple widgets and every theme is different, the styling assistance is manually done by us. It's a one time work (for a theme). But we understand a DIY solution would be good as well and we plan to add such a feature in the coming months.

Regarding taking control of the screen - we are really sorry to have put you in an uncomfortable position. Actually, we have an option to get app access and share our screen as an alternative. Going forward we have instructed our support team to get a clear consent and present all options on how we can support you.

And, don't worry, you are not old fashioned! It's perfectly fine and your choice on how you want to be supported! We really appreciate you being watchful and secure over the Internet.

February 9, 2024

ClimaConvenienza
Italy
2 months using the app
Logbase replied February 10, 2024

We appreciate your feedback and would like to extend our gratitude. We have reached out by email to check for any challenges faced while using our app or if there are any particular features you desire that might have contributed to this 3-star review. Your detailed input will be very valuable to us, and we look forward to hearing from you.