Upsell & Cross Sell — Selleasy
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Cost us a $1,199 bike and their support just keeps denying it, proceed with extreme caution
I run an e-commerce store for 10 years and installed this app to boost post sales using rule based discounts. Instead, it cost us real money. On July 3, 2026 an order came through our store for a product worth $1,199 that checked out at $0.00 — full retail item, zero dollars collected, shipped and delivered before we caught it. We're out an entire bike. Hijacked by an Aimbot aimr.dev on their app.
When we opened a support ticket to get answers about how a $0 checkout was even possible with this app in the flow, we got nothing but denial. No ownership, no investigation, no willingness to look at what happened on their end. Ticket after ticket, the same brush-off.
As a merchant, here's my honest take: if an app is sitting in your checkout/upsell flow, it needs to be airtight, and support needs to take pricing and checkout issues seriously the moment they're raised. That was not my experience. In my opinion this is exactly the kind of thing that can be exploited by bad actors and bots, and I'm deeply concerned about how it was handled.
I can't recommend installing this. If you run a store where real inventory and margin are on the line, learn from what happened to us. As of July 28, 2026, this is still unresolved and support is still denying responsibility.
— A merchant who lost real money
Beware they will charge you even though you don’t use their services
We’d like to clarify the timeline regarding your account. The $9 usage charge was generated on Aug 17 after your store exceeded the free tier order threshold, at which point the app was actively installed. Because the charge was initiated before the app was uninstalled on Aug 23, Shopify's billing system processed the standard invoice for that cycle on Aug 31.
We have also emailed you in detail regarding this, and we hope we can resolve this misunderstanding.
Hola me resulta dificil de entender el funcionamiento de la APP. Cancelo mi prueba gratuita, Sin coste alguno, no me ha dado tiempo ni de usarla... Cualquier cosa me contactan. Gracias
We understand your concern completely. Our support team is available on live chat, Zoom, and email. Our free support can help you to set up the app completely.
We have also reached out to you via email. Hope we can connect soon and resolve this.
Update Again: We have the email proof that they spammed us begging for the review to be removed so please, let's get into that, and the fact they signed up to our email list and contacted our customer support on the website, BEFORE even allowing a response, is further proof of harassment. An app contacting you through your customer support on your website is taking time away from actual customers. Also, it was not within 48 hours, it was within 24 hours and even sending any more than one email within a 48 hour window is insane, but within 24 hours, harassment, especially when contacting us through our support line. AND no sir, that is not common practice for charging for an app, as there are plenty of others who only charge based on what THEY bring in to your site. Case and point, it took us 2 hours to find a new app, and have it running and converting same day, no issues since. I won't list that app here as that would be wrong to try to promote another app in a review, but everyone should look elsewhere. (Never once did I say we were charged for anything, as we were in the free trial window, but the charges are not minimal when you are charging per order, not per order you drive. No one else charges like this.) You've also updated you response now 3 times and changed the number of time you contacted us after the truth was told. On top of that, you did not reach out via out contact form first. you spammed our emails. It's also inappropriate business in general to reach out via website chat and not email. I'm not sure how you do it, but email is the only appropriate way to contact a business as another business.
Updated Review: Stay very far away from this app and company. After leaving our review, we have now been harassed by the "owner" of the app! He sent us 4 emails in less than 24 hours in "complete shock" that we would "dare leave a 1 star review." He then signed up to our email list and then spammed our customer support button begging us to remove our 1 star review. He was flooding the chat that is for actually customers with actual questions!!!! This is the most unprofessional thing I have ever witnessed. Then come to find out, they charge you by the number of sales your website does, not the number of sales their app generates. What utter nonsense!
"Original Review - The in-cart upsell widget suddenly disappeared from my shop without warning. Everything was still active and it had generated seven conversions in just two days. I made no changes to my store, yet it stopped showing entirely. No matter what I tried, it was just gone."
"Update: We would like to clarify that we contacted your support first (only once, where the conversation lasted about two minutes) to get to know the right person we could contact so that we can help further. It was your support team that provided the email ID and asked us to send an email there. We sent only three emails in the last 48 hours, one of which was an automated uninstall feedback email. At no point did we request or “beg” for the review to be removed in chat or in email. Our intention was simply to inform you that we were available to assist with any issues related to the app. We also have complete screenshots of the chat conversation of your support team with us.
Regarding the app’s pricing, the server load on our end depends on your website traffic since our scripts are served to every visitor on your store. The charges are minimal and are based solely on the number of orders placed—this is the basic running cost required for the app, which is a common pricing strategy for any upsell app, of which you are completely unaware. Yet we understand that not everyone will be comfortable with this pricing strategy, and we respect that. This has been clearly explained both on the App Store listing and in the subscription screen during installation. You were never charged since the app was installed in your store for only 3 days out of the 30-day free trial.
We never altered the number of times we contacted you. Just as a store merchant has the right to leave or edit a review as many times as they wish, we, as the app developers, also have the right to update our reply—especially when the allegations made are not true. Given the inaccurate statements made, we have now reported this to Shopify with proofs for further review of the rating’s validity and intention."
We regret any inconvenience caused. This usually happens due to a theme update, products being out of stock, a product URL/handle change, or a third-party app conflict.
We could have checked and fixed this for you in minutes through our live chat or Zoom support. We have also reached out to you via email now. We hope we can connect soon so we can resolve this quickly for you.
The bundle isn’t working correctly. When I change the product size from the dropdown, all prices should update automatically, but they don’t. Also, only two products are showing as bundle options on the product page.
We regret any inconvenience caused, but we would like to better understand the issue regarding the price.
Also, on a product page, the same item cannot appear as both the main and offer product in the Frequently Bought Together bundle. We have also reached out to you via email explaining this in detail. We hope to connect with you soon and resolve this.
Lost sales by using this app. The popups freeze on customers leaving them stuck at checkout. They fixed it on one of the offers, but it kept happening and I no longer trust it.
We regret any inconvenience caused. Previously, we identified that the issue was caused by custom field validation on your store's cart page. While our cart add-on pop-up triggers the validation after clicking "Continue," it caused the checkout flow to be stuck. The fix we applied was for all offers in the store and was tested on multiple devices. If the problem persists, we kindly request you to reinstall the app and contact us with the app in a disabled state for further investigation. Changes to the theme or products may have impacted the previous fix.
We have also sent you a detailed email. We hope to get a chance to resolve this sooner.
This app charges you based on the amount of orders you make, even if it did not help you in generating those orders. So, be aware of that. Customer support was quite annoying to deal with, wasted a lot of time for a simple yes or no question.
We apologize for any confusion during the chat conversation. Due to high support traffic, our responses may not have been as clear as intended. Our pricing model is based on total store orders, and we strive to keep this information as transparent as possible everywhere. We are continuously working to improve our customer support and app experience. Hope we get to serve you in the future.
Very bad support, Siddarth just dont one to help, no kind of interest in the job
We’re really sorry to hear about your experience as that’s not the level of support we aim to provide.
Our team did spend time trying to reproduce the issue, but faced limitations accessing the checkout due to regional restrictions and product availability errors. Before we could proceed further, we were informed that the reported issue was resolved on your end.
We’d still love to help ensure everything is working perfectly. Please feel free to reach out again. We’re happy to jump on a call anytime.
I just installed the app. And now i am forced to get Free Trail. While i don't want trail i want to continue with free plan. But in app screen there is no other option but only proceed with forced trail. This is completely inappropriate UX. Shopify must check this kind of practice and remove this flow.
Shopify classifies apps into two categories: “Free plan available” and “Free to install.” As you must have seen on the app store page, our app falls under the “Free to install” category.
We would like to clarify that our app’s plan is usage-based, where charges depend on your store’s monthly order volume, i.e, free for up to 50 orders, then tiered up to $24.99 for 1000+ orders, which are automatically charged each month. Since there’s no permanent free (recurring) plan, Shopify will require you to start the free trial. These details are clearly mentioned on our app store page.
We have also reached out to you via email, explaining this in detail. Hope we get to connect soon and resolve this misunderstanding.
Beware of the app!!! The hidden cost is crazy!!
They are not charging the price tier. The app charges EVERYTHING!!
You use it, the cost will be very high!! you don't use it, hah still charge you, that's why the user guide about the price is wordplay!!!
Terrible app, terrible company!!!!!!!
Our pricing details are clearly mentioned both on the Shopify App Store and during the app installation process. Please note that billing is managed entirely by Shopify, and neither Shopify nor we can detect whether you're actively using the app. As a result, charges are applied based on your store’s total monthly orders.
Our app's pricing is tied to total store orders because we incur server costs whenever a customer visits your store—Shopify loads our script on every page by default. These ongoing operational costs are necessary to keep the app running smoothly. This pricing approach is consistent with other upsell/cross-sell apps on Shopify, and you're welcome to compare them.
As a friendly suggestion, we recommend uninstalling any unused apps from your store to prevent unintended billing. This applies to all third-party apps on the Shopify platform.
