Reviews (70)
Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.
Dear customer,
We sincerely apologize for the experience that led you to leave this review. An order remaining in production for 22 days was already deeply frustrating, and having to send messages every day for 12 days without receiving meaningful assistance or follow-up made the situation even worse. Your refund request also deserved a clear explanation and responsible handling.
From the time we received feedback like yours, we began continuously reviewing and upgrading our production monitoring and customer service processes. We focused on improving delay notifications, response efficiency, case ownership, internal coordination, issue escalation, and the way order concerns are handled.
Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards emphasize clearer production visibility, timely communication, responsible follow-up, and practical solutions when an order does not proceed as expected. Through these years of continuous improvement, our overall customer satisfaction has increased significantly.
We understand that, after what happened, you have no reason to restore your trust based only on an apology or a description of what has changed. Trust must be rebuilt through actual service and consistently delivered results.
If a suitable opportunity arises for your business in the future, we hope you might consider returning with a small trial order rather than making a major commitment. This would allow you to evaluate our current production, communication, and fulfillment experience with limited risk and decide for yourself whether Yoycol has genuinely improved.
We would treat the opportunity to work with you again not as a new transaction, but as a chance to rebuild the relationship step by step and earn back the confidence we previously lost.
Best regards,
Yoycol Support Team
