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Great customer service and have sent replacement or refunds for any items that showed up unsatisfactory. I make sure to tell my customers up front how long their order may take as some were 3 to 4 weeks. They can decide if they want to wait that long. Items I've gotten are great quality. Excited to use them for some more items.
Dear valued customer,
Thank you for your thoughtful feedback and for sharing your experience with Yoycol. We’re pleased to hear that you’ve been satisfied with the quality of the items you received and that our team was able to provide replacements or refunds promptly whenever needed.
We understand that for sellers and brand owners, clear delivery expectations and dependable after-sales support are essential to building customer trust. Your experience highlights the kind of partnership we aim to offer: quality products, responsible service, and practical solutions that help our clients manage their business with greater confidence.
Thank you again for your support. We look forward to continuing our cooperation and helping you expand into even more products in the future.
Best regards,
Yoycol Support Team
Love working with Yoycol. they have good customer service and good products! :)
Dear valued customer,
Thank you so much for your kind feedback. We are delighted to hear that you love working with Yoycol and that you are happy with both our customer service and products.
At Yoycol, we believe a strong partnership is built on dependable product quality, helpful support, and a smooth experience throughout the order process. It is wonderful to know that these efforts have made your experience with us a positive one.
Your encouragement means a lot to our team and motivates us to keep improving the service and products we provide. We truly appreciate your trust and support, and we look forward to continuing to work with you and support your business.
Best regards,
Yoycol Support Team
Very responsive team. I have yet to see product quality. They are on the way
Just got the products and the quality is excellent. However the polyester fabric they used for one of the shirts is heavy and better suited for jackets.
Thank you so much for your feedback!
Service satisfaction is a fundamental priority for our team, and your affirmation is truly encouraging.
We have complete confidence in the quality of our product and are certain it will meet your expectations.
After receiving your order, please don't hesitate to reach out with any thoughts—whether sharing your satisfaction or needing assistance. We're always here to provide the same prompt, professional service.
Wishing you all the best, and we look forward to hearing from you!
BR
Yoycol support team
Great platform, the cotton products are good, but I wish there were more cotton products available. Customer service is very prompt.
Thank you so much for taking the time to leave us such thoughtful feedback! Your affirmation and suggestions are incredibly valuable to us.
First, learning that you are satisfied with the quality of our existing cotton products and the responsiveness of our customer service team has greatly encouraged our entire team. Providing high-quality products and efficient service remains our unwavering commitment, and your recognition makes all our efforts truly meaningful.
More importantly, we have carefully noted your valuable suggestion to “offer more cotton products” and immediately shared it with our product development team. In fact, we are actively exploring and expanding our range of natural material products to be both richer and higher quality. Your expectation aligns perfectly with our future plans and gives us even greater motivation. Rest assured, we are working diligently toward this goal and look forward to bringing you more exciting options in the future.
Thank you once again for your support and trust! Your feedback guides our path forward. We welcome your continued interest in our brand. Should you have any specific requests or ideas for cotton products, feel free to share them with us anytime via private message. Wishing you all the best!
BR
Yoycol support team
It's challenging to get orders to sync from shopify. Even using manual sync. I've tried deleting a product from my site and re-pushing from Yoycol, it's still won't recognize orders.
Dear customer
We are so sorry for this inconvenience, if you could provide your Yoycol email account and shopify order numbers for us by email please ?
Then we will let our professional system support team check for you, please don't worry
And because we tested and asked our other shopify users, there is no problems with our order syncing, it might be some options that you forget to choose, could you please kindly check the store setting page→syncing setting firstly , the steps we already sent to your email too ~
BR
Yoycol support team
I have been working with Yoycol for several years now and I think they are really super-great!!!
This is first and foremost because they offer high quality products no one else is willing to take on - for example, all over print cotton tee shirts, all over print cotton dresses, a number of high quality down puffer jackets and vests, all over print velvet items - that is just a sampling of the huge variety of products they offer - they also offer some great shoes and accessories and home decor items.
Beyond that, their support is super-helpful and pleasant to work with. I work closely with Eleven on various items and he and all the rest of the support team are really great. They handle all my problems very quickly and professionally.
Their 3D modeling design system is the most advanced I've run across.
I researched around 600 produce on demand sites to find products for my shop and Yoycol are definitely and by a substantial amount, number 1.
I very highly recommend them!!!
Dear Customer,
Thank you for your long-standing support and high praise of Yoycol! Your recognition is a tremendous encouragement to us and fuels our continuous improvement.
We are delighted that you are satisfied with our product diversity, quality, and customer service experience. We remain committed to providing unique, high-quality print-on-demand products to meet your creative needs.
We are equally honored that you specifically mentioned the professional service provided by Eleven and other customer service team members. Prompt responses and efficient problem-solving are at the core of our service philosophy. We will maintain this standard moving forward to ensure your collaboration with us remains seamless.
Furthermore, your affirmation of our 3D modeling design system is deeply gratifying. This technology is designed to help customers visualize product outcomes more intuitively and enhance design efficiency. We will continue optimizing it to deliver an even more convenient experience.
We are deeply honored to be your chosen partner among over 600 POD platforms! Your recommendation represents the highest trust in us, and we will continue striving to deliver superior products and services.
Should you have any requests or suggestions, please feel free to contact our customer service team at any time. We are dedicated to serving you!
Wishing your business continued success!
Sincerely,
Yoycol support Team
Awesome products, and even better customer service! My store has been receiving fantastic reviews on their POD products and the production/packaging/shipping is phenomenal!
Hello from support team of Yoycol,
Thanks so much for your kind feedback.
We would keep upgrading our products quality and the service experience for you dear，
If you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you.
Have a nice day!
Best regards
Yoycol customer support team
So far so good! I launched my business almost a month ago and have had several orders not only for myself, but from customers as well. Shipping does take awhile with Economy shipping, but the quality of the items is pretty awesome! I have ordered several clothing items for men, women, kids, and pets and they have all been great.
Hello from support team of Yoycol,
Thanks so much for your kind feedback.
We would keep upgrading our products quality and the service experience for you dear，if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you.
Have a nice day!
Best regards
Yoycol customer support team
I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered.
The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses.
Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional.
Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard.
In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience.
I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.
Hello from support team of Yoycol,
We are so sorry that bring the inconvenience for you,
We checked the email contacting history, for your questions , which divided into two categories
1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding
2: the personalization feature work in your store
You need to follow this link:
https://www.yoycol.com/helpcenter/5/218
You were following the old link steps before dear, and this is the key link to use this personalization feature function
And you kept mentioning the liquide code or script :
Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding
Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :support@yoycol.com or online chat once you have any issues，our customers support team would provide the timely response for you.
Have a nice day!
Best Regards
Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.
Hello from customer support team of Yoycol,
We are so sorry that bring the inconvenience for you
Order:520604054434779136
Firstly, we apologized for your order situation
We already upgraded the production process time and service quality, which is in order to provide better experience for our customers on the period of cooperating with yoycol,thanks so much for your kind understanding
And for this order status, we have applied the refund for you, and the refund has arrived your account already, please check it in your account. Every effort will be made to serve your future needs in a manner more consistent with your expectations and our standards.
Best regards!
Yoycol Support Team
