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As someone who is new to e-commerce, I had a lot of questions and needed guidance getting started. I had an excellent experience with the technical support team, especially Rhett. He was incredibly patient, knowledgeable, and took the time to answer all of my questions thoroughly. He provided outstanding technical support, guided me through every step, and made sure everything was working correctly before we finished. His professionalism, expertise, and willingness to help made the entire process smooth and stress-free. Thank you, Rhett, for the exceptional technical support. I truly appreciate your assistance and highly recommend Yoycol and its support team!
Dear valued customer,
Thank you so much for your detailed feedback and strong recommendation. We are delighted to hear that you have had an excellent experience getting started with Yoycol, especially as you navigate the early stages of your e-commerce journey.
For new sellers and growing brands, having access to patient, knowledgeable, and step-by-step guidance can make a huge difference in building confidence and ensuring a smooth start. We are very pleased that our technical support team was able to provide the clear and practical assistance you needed.
We also want to specially thank you for recognizing Rhett’s dedication and professionalism. His patience, expertise, and willingness to walk you through every step truly reflect the kind of attentive and effective support we strive to deliver to every customer. Feedback like yours motivates our team to continue raising the standard.
Thank you again for your trust and kind words. We look forward to continuing to support your e-commerce business with reliable products, responsive service, and a partnership that grows stronger with time.
Best regards,
Yoycol Support Team
Been using them for a few months to create my clothing. All and all I've had a good experience. clothing is good quality. The all over printing has been good. Some of the colors have come a little lighter than what my image seemed to be. But that could be on my end. Customer support has been great. Always get back to me and have always answered all of my questions in a timely manner. All and all a good experience.
Dear valued customer,
Thank you so much for your detailed and honest feedback. We are very happy to hear that you have had a good experience using Yoycol to create your clothing, and that you are satisfied with the product quality, all-over printing, and customer support.
For apparel brands and creators, reliable clothing quality, consistent print results, and timely communication are all important when developing and fulfilling products. We also appreciate your note about some colors appearing slightly lighter than expected, as feedback like this helps us continue improving and supporting customers with better results.
It is especially meaningful to know that our support team has been responsive and helpful in answering your questions. Thank you again for your trust in Yoycol, and we look forward to continuing to support your clothing business with quality products, attentive service, and dependable print solutions.
Best regards,
Yoycol Support Team
Love working with Yoycol. they have good customer service and good products! :)
Dear valued customer,
Thank you so much for your kind feedback. We are delighted to hear that you love working with Yoycol and that you are happy with both our customer service and products.
At Yoycol, we believe a strong partnership is built on dependable product quality, helpful support, and a smooth experience throughout the order process. It is wonderful to know that these efforts have made your experience with us a positive one.
Your encouragement means a lot to our team and motivates us to keep improving the service and products we provide. We truly appreciate your trust and support, and we look forward to continuing to work with you and support your business.
Best regards,
Yoycol Support Team
sustomer servicve not working two weeks trying to get in contact with customer support and nothing
Dear valued customer,
We are truly sorry that you have been trying to contact our support team for two weeks without receiving the assistance you need. This is not the responsive service experience we aim to provide, and we understand how frustrating the delay must be.But actually we will reply every message in one days, so it might have some misunderstandings here
We would like to investigate this urgently and help resolve your concern. Please contact us again through our official support channel and include your Yoycol order number and the email address used to contact us. If available, please also share your previous ticket number so our team can locate the conversation and follow up promptly.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and hope to resolve the matter as soon as possible.
Best regards,
Yoycol Support Team
Great customer service and have sent replacement or refunds for any items that showed up unsatisfactory. I make sure to tell my customers up front how long their order may take as some were 3 to 4 weeks. They can decide if they want to wait that long. Items I've gotten are great quality. Excited to use them for some more items.
Dear valued customer,
Thank you for your thoughtful feedback and for sharing your experience with Yoycol. We’re pleased to hear that you’ve been satisfied with the quality of the items you received and that our team was able to provide replacements or refunds promptly whenever needed.
We understand that for sellers and brand owners, clear delivery expectations and dependable after-sales support are essential to building customer trust. Your experience highlights the kind of partnership we aim to offer: quality products, responsible service, and practical solutions that help our clients manage their business with greater confidence.
Thank you again for your support. We look forward to continuing our cooperation and helping you expand into even more products in the future.
Best regards,
Yoycol Support Team
Very responsive team. I have yet to see product quality. They are on the way
Just got the products and the quality is excellent. However the polyester fabric they used for one of the shirts is heavy and better suited for jackets.
Thank you so much for your feedback!
Service satisfaction is a fundamental priority for our team, and your affirmation is truly encouraging.
We have complete confidence in the quality of our product and are certain it will meet your expectations.
After receiving your order, please don't hesitate to reach out with any thoughts—whether sharing your satisfaction or needing assistance. We're always here to provide the same prompt, professional service.
Wishing you all the best, and we look forward to hearing from you!
BR
Yoycol support team
It's challenging to get orders to sync from shopify. Even using manual sync. I've tried deleting a product from my site and re-pushing from Yoycol, it's still won't recognize orders.
Dear customer
We are so sorry for this inconvenience, if you could provide your Yoycol email account and shopify order numbers for us by email please ?
Then we will let our professional system support team check for you, please don't worry
And because we tested and asked our other shopify users, there is no problems with our order syncing, it might be some options that you forget to choose, could you please kindly check the store setting page→syncing setting firstly , the steps we already sent to your email too ~
BR
Yoycol support team
I have been working with Yoycol for several years now and I think they are really super-great!!!
This is first and foremost because they offer high quality products no one else is willing to take on - for example, all over print cotton tee shirts, all over print cotton dresses, a number of high quality down puffer jackets and vests, all over print velvet items - that is just a sampling of the huge variety of products they offer - they also offer some great shoes and accessories and home decor items.
Beyond that, their support is super-helpful and pleasant to work with. I work closely with Eleven on various items and he and all the rest of the support team are really great. They handle all my problems very quickly and professionally.
Their 3D modeling design system is the most advanced I've run across.
I researched around 600 produce on demand sites to find products for my shop and Yoycol are definitely and by a substantial amount, number 1.
I very highly recommend them!!!
Dear Customer,
Thank you for your long-standing support and high praise of Yoycol! Your recognition is a tremendous encouragement to us and fuels our continuous improvement.
We are delighted that you are satisfied with our product diversity, quality, and customer service experience. We remain committed to providing unique, high-quality print-on-demand products to meet your creative needs.
We are equally honored that you specifically mentioned the professional service provided by Eleven and other customer service team members. Prompt responses and efficient problem-solving are at the core of our service philosophy. We will maintain this standard moving forward to ensure your collaboration with us remains seamless.
Furthermore, your affirmation of our 3D modeling design system is deeply gratifying. This technology is designed to help customers visualize product outcomes more intuitively and enhance design efficiency. We will continue optimizing it to deliver an even more convenient experience.
We are deeply honored to be your chosen partner among over 600 POD platforms! Your recommendation represents the highest trust in us, and we will continue striving to deliver superior products and services.
Should you have any requests or suggestions, please feel free to contact our customer service team at any time. We are dedicated to serving you!
Wishing your business continued success!
Sincerely,
Yoycol support Team
Awesome products, and even better customer service! My store has been receiving fantastic reviews on their POD products and the production/packaging/shipping is phenomenal!
Hello from support team of Yoycol,
Thanks so much for your kind feedback.
We would keep upgrading our products quality and the service experience for you dear，
If you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you.
Have a nice day!
Best regards
Yoycol customer support team
So far so good! I launched my business almost a month ago and have had several orders not only for myself, but from customers as well. Shipping does take awhile with Economy shipping, but the quality of the items is pretty awesome! I have ordered several clothing items for men, women, kids, and pets and they have all been great.
Hello from support team of Yoycol,
Thanks so much for your kind feedback.
We would keep upgrading our products quality and the service experience for you dear，if you have any other demands, you could contact us by this email address or the web online chat, we would give you the timely response .Thank you.
Have a nice day!
Best regards
Yoycol customer support team
