Reviews (492)
The app itself is decent when it’s set up and left alone. If you never need to make changes, you’ll probably be fine.
Unfortunately, the service experience is where this completely falls apart. As I prepared to make updates heading into 2026, the app effectively locked me out. When I contacted support, I was told the issue was “on my side,” despite the fact that everything appeared normal on their end.
I tested the issue across three different devices and got the same result every time. Rather than help diagnose or acknowledge the problem, the response was essentially, “It works for us,” which is incredibly frustrating when you’re trying to run a business.
We’re all in the service and people industry. If you’re asking customers to trust your app as a core part of their checkout experience, support and accountability matter just as much as functionality. Unfortunately, that mindset doesn’t seem to be reflected in how support is trained or handled here.
Because of that, I’ve decided to publish this review and move on to another solution.