Reviews (21)
This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off!
Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this stupid bot called Irene.
But that's not the worse part! Their support Mark & Leah as well as the Supplier Operations agent Kim Antonio turned out to be my worst nightmares! I reported the wrong payment issue a week ago, providing all the screenshots and supporting documents, and they promised to look into the issue asap & keep me posted. Now it's been over a week, no updates at all and if I reach out again, they would just tell me to wait. Turns out their 'asap' means never:)
So please dear Shopify Seller don't fall in this trap. Just look at the review of this app. If they are a legit business or give a sh*t about your business, their star rating won't be just 2.2!
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the payment discrepancy and the delay in receiving an update.
We take concerns about pricing, payouts, and supplier payments very seriously. The issue you described should be reviewed against the applicable discount settings, order details, and payment records to determine exactly what happened.
We also understand your frustration with the support experience. Waiting more than a week after providing screenshots and supporting documentation is understandably disappointing, and we apologize that you did not receive the timely follow-up you were expecting.
We’d like to investigate this case properly and make sure the payment issue is addressed rather than leaving you waiting without clarity. Please contact our support team with your account/order details or reference number so we can locate the case and escalate it to the appropriate team for review.
We appreciate you bringing this to our attention and giving us the opportunity to look into it.- Eleanor
