Reviews (65)
Do not trust - they avoid cancelling your subscription despite following their cancellation procedure.
I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app.
Anthony Cantabrana advised I should fill out a form here
(https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription)
which directs you to this page
(https://docs.shipperhq.com/cancel-subcription/)
which states "Please contact CustomerSuccess@ShipperHQ.com at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation."
We followed these instructions and have still been charged. I have emails proving my correspondence.
App in question: ShipperHQ: All-In-One Solution
If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.
We really messed up, and we’re genuinely sorry about that. We understand how frustrating this must be. Here’s what happened: You should’ve received confirmation that we got your cancellation instructions, and we should’ve ensured your account was canceled smoothly. We’re working on improving our processes to prevent this in the future. Thank you for your patience as we get things sorted out.