ShipperHQ: Smart Rates + Rules

Our company has used ShipperHQ for many years now, dating back to our site launching on Magento 1.9. We're now on Shopify and continue to be impressed with their technology. What I like the most about ShipperHQ is the ability to create rules that give us an incredible amount of control over what rates are shown and when. Stuff like No Fedex Home if its a PO Box or to AK/HI/PR, blocking certain items from shipping to certain locations, the ability to "tweak" pricing with adjustments. It gives you so much control.

I've been using ShipperHQ since first replatforming on Shopify a couple of years ago, and it's absolutely amazing, the app has impressive functionality, we're able to offer shipping calendar options we couldn't offer in the past & it's really helped conversion.

I also can't fault the support team, any time I've had queries I've had helpful responses extremely quickly, and have also had video calls with the team for them to walk me through how to use different parts of the app. The support team are extremely helpful.

I'd definitely recommend this app.

We've been using ShipperHQ for 5 years now. It's been great for our customers.

Support has always been very helpful in helping us accomplish some of the oddball issues we come up with.

If you are totally new to this type of software, it will take some time to learn but most everything is fairly straight forward.

Been using ShipperHQ for years now. I wanted to leave a review beacuse I sent in a support ticket this morning. They responded right away for more information then replied with a solution. Very good customer service all around.

We've used ShipperHQ for years on multiple platforms. It is super easy to use and their support team is incredibly helpful!

The ShipperHQ app allows us to offer our customers specific shipping options and carriers at checkout based on what is in their cart. We have a wide variety products that vary greatly in size and price. This app allows us to set up complex rules for our shipping options. We've not found any other Shopify app that allows us the same functionality. It's also been very reliable, without any downtime in the 5 years we've used it. This is very important in an app on the checkout page!
The ShipperHQ support team is very responsive and always helpful. Recently we switched to a new LTL freight carrier. The ShipperHQ team guided us through adjusting our settings to add the carrier. When we ran into difficulty the support representative, Michael, scheduled a meeting and walked us through adjusting our settings until we got the result we were looking for.

We use ShipperHQ across all of our platforms and the stability and customer support is amazing.

I would definitely reccomend.

I would give more stars if I could. Shipper HQ is both an incredibly powerful and flexible app for calculating shipping and delivery costs, their support is the absolute best I've seen. You can not go wrong with this product and the team that backs it up!!!

To speak to the reviews that indicate a steep learning curve - first, I would say that it can appear intimidating, but if you take a breath and follow the steps in the help docs one by one, it's quite easy to set up. AND if you get stuck, that's when their service can really be helpful in figuring out what you missed (I speak from experience. Every problem I've had has been something I missed that was right there. They never make me feel badly about it, but just solve my problem)
As to shopify and shipper HQ, I can speak to that too, because I used Shipper HQ on a different platform previously, and that platform would record any errors in going through shipping. Shopify doesn't do that, and I would put that on shopify not shipper HQ. Regardless of the lack of error codes from the website, Shipper HQ has helped me out of TWO jams that I got myself in, and in WAY under 24 hours too!!
Don't listen to the negative reviews. They don't represent what this company stands for, (which should be obvious based on the responses from the App team.)

The shipper HQ rate is great for our store with 2 origins plus all the table rates needed. It is fairly easy to use once you read the instruction page. The onboarding team is great. We used it for 1 week now. Everything looks good so far.

The set up support was really good and helpful. After few months, we would like to set up another table rate with specific SKUs. This time, the support is so-so. Then we will need to pay for set up a meeting for the support. Please be aware to set up all your requirements on the initial set up.

Do not trust - they avoid cancelling your subscription despite following their cancellation procedure.

I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app.

Anthony Cantabrana advised I should fill out a form here

(https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription)

which directs you to this page

(https://docs.shipperhq.com/cancel-subcription/)

which states "Please contact CustomerSuccess@ShipperHQ.com at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation."

We followed these instructions and have still been charged. I have emails proving my correspondence.

App in question: ShipperHQ: All-In-One Solution

If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.