Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
February 24, 2020

ShipperHQ is great! We've used it to solve two big problems.

1. Customers are now able to see real-time estimated delivery dates calculated by Fedex. We previously displayed a "3-6 business days" estimate.

2. We have some products that legally can't be sold in specific states. Restricting this at checkout used to to require complex Shopify Scripts written in Ruby. Setting these rules is much easier via ShipperHQ's admin.

United States
2 months using the app
November 10, 2022

Great software. Excellent support staff. We think it may be beneficial to add links for popup info besides some of the more complex settings for quick reference.

Espressotec Sales & Service
2 months using the app
ShipperHQ replied November 10, 2022

Hi there! Thanks so much for this feedback. We're thrilled to hear you are enjoying our product and that our support team has been helpful along the way. We're constantly looking for ways to make our product even easier to use, and a pop up is a great suggestion. I'll be sure to pass that idea along to the team. In the meantime, please be sure to utilize our Help Docs site and if you're still having trouble, you can of course reach out for additional guidance. Thank you again for taking the time to share your experience with us!

July 5, 2021

I agree with what people said here.
This app has a steep, steep learning curve. I was very lost in reading their help docs. The customer service was quite poor. The guy wasn't patient and kept sending me help docs that were not helpful. It is an expensive app but did help me out.

United States
Over 4 years using the app
ShipperHQ replied July 14, 2021

Hey MTN Shop Team,

Thank you for sharing your continued experience with ShipperHQ - and we apologize for falling short. We value your feedback and sincerely appreciate you bringing this issue to our attention.

I’m sorry to hear the documentation we shared was not helpful in resolving your issue. Meeting our customers’ needs is a priority for us and we always strive to get better at it. We are continuously updating our knowledge base in an effort to answer our customer's toughest questions and help them make the most of ShipperHQ's powerful features. I would sincerely appreciate the opportunity to discuss with you how we can further improve our efforts.

All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better product and service offering for our customers, so thank you for helping us in our mission to always be better. Should anything else arise, please reach out to me and I will personally see to it that it is taken care of.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at support@shipperhq.com.

Thank you,
Taylor Saporito, Head of Support

July 22, 2021

I'm very impressed with the ShipperHQ team and platform. Michael helped with setting up my delivery surcharges and was very responsive. I would recommend using this app for your shipping and delivery rate management.

Laceys Hair and Beauty
United Kingdom
About 2 months using the app
ShipperHQ replied July 22, 2021

We're thrilled to hear such great things about Michael's level of service. We have high standards when it comes to our customer service, and Michael certainly upholds those standards. Thanks for sharing!

July 12, 2021

Using Shipper HQ has been one of the best decisions I made when integrating shipping into my website. The team at Shipper HQ walked me through the whole process, made sure to reach all my needs and made excellent recommendations to make shipping super easy. I would highly recommend Shipper HQ and their team.

Lou's Fish House
United States
About 2 months using the app
ShipperHQ replied July 13, 2021

News like this makes our day! Thanks for the great review. We'll pass along the kind words to the rest of the team!

September 19, 2019

Indispensable. This is the ultimate shipping app. Showing customers the guaranteed delivery date with their rates has cut down on customer service calls and boosted conversion. Dimensional weight calculations are dead-on perfect. Finally... I cannot say enough great things about the level of support. ShipperHQ is the best. We used it for 5+ years on Magento and are so very happy to keep it now that we've migrated to Shopify.

Joanne Hudson Basics
United States
About 1 month using the app
January 19, 2021

We use this app for about half of our online store shipping rate calculations (all calculations coming from our public store). We have found it quite attainable to create scenarios that match the scenarios that we are doing in other systems we use for rate calculations (including our ERP and private stores). The only this we wish could be maintained would be all the details of the shipments it has generated rates for and then to be able to query the app via API to suck all this information back in to our systems.

Inmark - Life Sciences
United States
Over 1 year using the app
March 10, 2022

This app has so much possibility and the customer support is great but core concepts are missing and the development team is non existent.

United States
7 months using the app
August 3, 2021

First of all, the response times and follow up has been amazing with ShipperHQ's team! We are thrilled to use them as we ship large, heavy furniture items and needed a way to split single sku orders into individual packages, as each item must ship by itself. Their documentation online is super helpful for setup, and the team is available to help and are really down to earth. Super excited for our follow up meeting! Thank you to Celina and Raymond for the amazing service and experience so far! -A.

The CosmoGlo
United States
8 days using the app
ShipperHQ replied August 3, 2021

Incredible! Helping craft a shipping strategy as unique as your business is what makes us tick. We’re glad to hear that we could help!

March 29, 2022

the concept is just great. The way they have their different payment plans is based on the type of support you can receive as customer, which makes that you get a poor experience when wants to upgrade.

AFP | Aseptic Fruit Purees
United States
4 months using the app
ShipperHQ replied March 31, 2022

Thanks for reaching out, and thank you for your patience with our reply. One of our team members attempted to send you a message late last week, but unfortunately, it looks as if that got lost in the Shopify support system. Our Head of Account Management has stepped in to help troubleshoot and resolve your issue. As a company one of our core values is to be responsive on every level. Whether that's a support email or a new inquiry on our services we are here and dedicated to helping merchants succeed.

We offer different plans with varying functionality, pricing and support levels based on if it is a self-serve Lite plan, or Professional Services plan. However, both offer unparalleled support from our team of dedicated global shipping experts whether via email, chat, or phone support. Our support levels are outlined in detail on our pricing page: https://shipperhq.com/pricing?platform=shopify.