Reviews (64)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
November 5, 2021

Great app with tons of custom features which gives you a lot of flexibility with shipping options. Excellent customer support too.

Liberty Safe
United States
About 1 year using the app
ShipperHQ replied November 15, 2021

Hi there! We’re so happy to hear that our suite of features helped create a solution that suits the shipping goals unique to your business and customers. Thank you for your ...

September 19, 2019

Shipper HQ has been awesome. We have quite a few complex rules for oversize items, geographically restricted vendors, and needed custom rates for a courier. The level of customization we achieve for displaying shipping options at checkout has been exactly what we needed. Whenever we need to adjust dimensional or courier rules the process is simple and quick. Customer service is top-notch as well. ...

The Hockey Shop Source For Sports
Canada
About 1 year using the app
March 1, 2023

Very Good app when it comes to solving complex issues of shipping, was able to use the meta fields for oversized shipping, point-to-point documentation, and great customer support. The delivery date and time features are just amazing to use in checkout.

Umbra Canada
Canada
About 1 year using the app
ShipperHQ replied March 1, 2023

Hi there, thanks for sharing your experience with us and for being such an awesome customer! We know shipping can be tricky and we're so glad ShipperHQ could help simplify ...

February 28, 2023

Was easy to set up and customize based on our store's needs. Always had great customer service when we had any questions. The delivery date & time additional feature was also a great bonus!!

Umbra
United States
About 1 year using the app
ShipperHQ replied March 1, 2023

Hi there, thanks for the review! It's great to hear that you had a smooth setup experience and that our customer service team was able to assist you along the way. The ...

November 17, 2021

ShipperHQ has a great app with the functionality our store needs PLUS an incredible customer service and support staff! They have walked us through some challenges we faced when switching shipping providers and made sure that everything was worked out all the way through the process. Martin has gone above and beyond for us and we are very thankful to be working with him and the ShipperHQ team!

White Oak Pastures
United States
11 months using the app
ShipperHQ replied November 17, 2021

Thanks for sharing and for being such an awesome customer! We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard ...

September 20, 2019

Through its robust carrier rules and segmentation, we have been able to present competitive shipping options that make sense for both our B2B and B2C customers. The date and time feature is a real differentiator in our industry. Technical support and overall customer service has been extremely helpful; both in the initial setup and overcoming technical obstacles. Great app!

Arbor Scientific
United States
9 months using the app
September 13, 2023

I've used ShipperHQ at multiple companies because of their ability to implement complex shipping logic (both on Shopify and Magento). It's crucial to show our customer the estimated delivery day at checkout, which is dynamically displayed based on MY business's shipping rules (same-day shipping cut off, blackout days, day of the week they order, etc) coupled with the carrier's real-time API. ...

FullWell
United States
8 months using the app
ShipperHQ replied November 7, 2023

Thanks for the awesome review! We're glad that ShipperHQ's shipping logic has been beneficial to your ecommerce operations. We appreciate your ongoing trust and support in ...

March 10, 2022

This app has so much possibility and the customer support is great but core concepts are missing and the development team is non existent.

AmericanBubbleBoy
United States
7 months using the app
Edited July 2, 2024

The shipper HQ rate is great for our store with 2 origins plus all the table rates needed. It is fairly easy to use once you read the instruction page. The onboarding team is great. We used it for 1 week now. Everything looks good so far.

The set up support was really good and helpful. After few months, we would like to set up another table rate with specific SKUs. This time, the support is so- ...

Spaze Furniture US
United States
5 months using the app
ShipperHQ replied March 4, 2024

That's fantastic to hear! We're thrilled that ShipperHQ is streamlining your multi-origin and table rate shipping needs. Our team is always here to ensure your continued ...

November 15, 2021

We're just getting up and rolling with ShipperHQ, but have been very impressed so far. The team has been extremely helpful in setting up our integration and working through our shipping rules that can be pretty complicated. We ship goods ranging from the size of a dime up to truckloads of greenhouse frames, so calculating shipping has always been an issue. We're looking forward to solving that ...

Grower's Solution
United States
6 months using the app
ShipperHQ replied November 15, 2021

Hi there, We are so thrilled that our team of Shipping Technicians facilitated a smooth integration and enabled your team to utilize our Shipping Rules and LTL Freight ...