Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
January 7, 2021

We've been using ShipperHQ for over 4 years, they are instrumental to our website and provide us a series of complex shipping rules so that we may provide fast and accurate shipping rates and services to our customers. Additionally the ShipperHQ team is a delight to work with, top class in every way!

International Military Antiques
United States
About 7 years using the app
December 14, 2020

Before using ShipperHQ we were losing around $1k/month on oversized shipments because we couldn’t get the dimensions and product packing to reflect how we were actually shipping, and that was causing up charges from our carrier. ShipperHQ’s dimensional packing feature helped us define exactly how we are packing our oversized and bulky products so that we weren’t over or undercharging customers. We could enter all of our boxes and assign them to specific products with rules for how we pack them. Now our rates are much more accurate. We don’t have to worry about under or overcharging customers no matter where we ship domestically or internationally. We have also been able to offer free shipping on select products and use the delivery date and time feature to show our customers estimated delivery times in the checkout and that’s given us a real competitive advantage. Definitely saving with ShipperHQ, and customer service was really responsive and helpful in getting things configured just right.

United States
Over 5 years using the app
Edited February 12, 2020

I have been a customer for over ten years. I started using them way back when they only made an app for Magento. It just works, and frankly, I do not believe there is a better app to do the job. Shipping is complicated so the key is in your setup, but once you get it up and running, you will never have to think about it again.

Hybrid Racing
United States
About 4 years using the app
January 23, 2023

Michael was very helpful in breaking down an issue so I could understand it and fix it! Thank you for your help!

Coffee Hit
United Kingdom
Almost 4 years using the app
ShipperHQ replied January 23, 2023

Hi there, thank you for sharing your positive experience with Michael. We're glad to hear that he was able to provide you with the help and support you needed. If there is anything else we can do for you, please don't hesitate to reach out. We're always here to help!

November 5, 2021

The native Shopify shipping calculator was just not robust enough for our needs. ShipperHQ was a blessing as we were to put shipping rules in place that took into account dimensional weight, multiple origins, and select carriers. Their support helps you through the way to make sure you are calculating the most accurate shipping rate possible. I definitely recommend!

United States
Over 3 years using the app
ShipperHQ replied November 15, 2021

Hi there! We’re happy to hear that our features were robust enough to meet your specific shipping needs while improving rating accuracy. Thank you for your feedback!

September 13, 2019

Great app for live shipping rates. A little slow on loading at checkout sometimes but good for easily integrating UPS and USPS shipping rates on to our website.

AV Now Fitness Sound
United States
About 3 years using the app
November 10, 2021

I have used this App to great effect on my site. I mostly wanted a tool that would allow us to ship only using selected services. We are only able to ship with express services so ShipperHQ allowed us to hide any other rates. On top of this, we use private couriers for certain regions, so ShipperHQ allowed us to hide other Shipping services for those postal codes, or delivery radiuses that could be services by our couriers. Lastly, we were able to select box dimensions and weights and preload all of our product weights so we can determine accurate shipping estimates and costs so we limit errors and shipping losses. It is very customizable with very knowledgable staff that are available to help us customize our service to tailor our needs.

Félix & Norton
About 3 years using the app
ShipperHQ replied November 15, 2021

Hi there! We’re happy to hear that our Shipping Rules and Dimensional Packing features helped improve your shipping margins and tailor your shipping strategy to suit your business needs. Thank you for your feedback!

Edited December 7, 2023

- Editing to add 12/2023 - ShipperHQ has been one of the best investments our company has made over the last 2 years. I cannot recommend them enough!!!

- Original review - First of all, the response times and follow-up has been amazing with ShipperHQ's team! We are thrilled to use them as we ship large, heavy furniture items and needed a way to split single SKU orders into individual packages, as each item must ship by itself. Their documentation online is super helpful for setup, and the team is always available to help and is really down to earth. Super excited for our follow-up meeting! Thank you to Celina and Raymond for the amazing service and experience so far! -A.

The CosmoGlo
United States
Over 2 years using the app
ShipperHQ replied August 3, 2021

Incredible! Helping craft a shipping strategy as unique as your business is what makes us tick. We’re glad to hear that we could help!

Edited November 4, 2021

We have been using Shipper HQ for little over a year and we couldn't be happier with the platform. It has a little learning curve but once you get there everything works seamlessly. The shipping rules functionality provides extra benefits to customize the shipping rates on the platform as per the business needs. The support team is great too!

BH Cosmetics
United States
About 2 years using the app
ShipperHQ replied November 15, 2021

We’re so happy our product and expert team of Shipping Technicians could help tailor your shipping strategy to suit your business needs. Thank you for your feedback!

March 1, 2023

ShpperHQ provides a simple interface to the complex problem of different types of shipping. We use ShipperHQ for their advanced features for dimension shipping that helps control our cost and be able to ship from multiple warehouses based upon where our inventory is located. Our setup was a little complicated, but their customer service staff was very helpful in setting up the shipping rules we needed.

TCH Hardware US
United States
About 2 years using the app
ShipperHQ replied March 1, 2023

Hi there, thank you for sharing your experience with us! We're thrilled to hear that our advanced features have helped you overcome your shipping challenges and that our customer service team was able to assist you with the setup process. We appreciate the kind feedback and are always here if you need anything. Thanks!