Reviews (63)
Refine
-
By rating
I agree with what people said here.
This app has a steep, steep learning curve. I was very lost in reading their help docs. The customer service was quite poor. The guy wasn't patient and kept sending me help docs that were not helpful. It is an expensive app but did help me out.
Hey MTN Shop Team,
Thank you for sharing your continued experience with ShipperHQ - and we apologize for falling short. We value your feedback and sincerely appreciate you bringing this issue to our attention.
I’m sorry to hear the documentation we shared was not helpful in resolving your issue. Meeting our customers’ needs is a priority for us and we always strive to get better at it. We are continuously updating our knowledge base in an effort to answer our customer's toughest questions and help them make the most of ShipperHQ's powerful features. I would sincerely appreciate the opportunity to discuss with you how we can further improve our efforts.
All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better product and service offering for our customers, so thank you for helping us in our mission to always be better. Should anything else arise, please reach out to me and I will personally see to it that it is taken care of.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at support@shipperhq.com.
Thank you,
Taylor Saporito, Head of Support
I've been using ShipperHQ for years. It's great for dimensional shipping. It has saved our customers and my company a tremendous amount of time and money. We get accurate shipping costs through the app.
Thank you for the awesome review! We're happy to have been serving you for years and that ShipperHQ has been able to save you and your customers time and money. We appreciate your loyalty and we promise to keep delivering outstanding service.
Great app for live shipping rates. A little slow on loading at checkout sometimes but good for easily integrating UPS and USPS shipping rates on to our website.
Visit:
avnow.com
Great product, great support staff. I highly recommend ShipperHQ. They have met all of our shipping needs.
Hi there, thanks for the 5-star review and recommendation! We're thrilled that our product and support staff have met all your shipping needs. It's a pleasure to serve you.
ShipperHQ is a game-changer for e-commerce businesses. Its user-friendly interface and robust features make shipping management a breeze. With ShipperHQ, merchants can easily customize shipping rates, options, and delivery methods to fit their specific needs. From calculating real-time shipping costs to offering discounts and promotions, ShipperHQ streamlines the entire shipping process, enhancing customer satisfaction and boosting sales. Its reliability and efficiency make it a top choice for e-commerce ventures of all sizes. If you want hassle-free shipping solutions, ShipperHQ is the way to go!
Thank you for your fantastic review! It's rewarding to know ShipperHQ is streamlining your shipping process. Let us know how we can continue to support your e-commerce journey.
Fantastic. James M was able to answer our questions, and pointed us towards helpful resources that will allow us to further optimize Shipping rates/methods on our store. Highly recommend. Thank you James!
Appreciate your review! Glad James could assist and provide valuable insights. Thanks for recommending us and happy shipping optimization!
the concept is just great. The way they have their different payment plans is based on the type of support you can receive as customer, which makes that you get a poor experience when wants to upgrade.
Thanks for reaching out, and thank you for your patience with our reply. One of our team members attempted to send you a message late last week, but unfortunately, it looks as if that got lost in the Shopify support system. Our Head of Account Management has stepped in to help troubleshoot and resolve your issue. As a company one of our core values is to be responsive on every level. Whether that's a support email or a new inquiry on our services we are here and dedicated to helping merchants succeed.
We offer different plans with varying functionality, pricing and support levels based on if it is a self-serve Lite plan, or Professional Services plan. However, both offer unparalleled support from our team of dedicated global shipping experts whether via email, chat, or phone support. Our support levels are outlined in detail on our pricing page: https://shipperhq.com/pricing?platform=shopify.
I have used this App to great effect on my site. I mostly wanted a tool that would allow us to ship only using selected services. We are only able to ship with express services so ShipperHQ allowed us to hide any other rates. On top of this, we use private couriers for certain regions, so ShipperHQ allowed us to hide other Shipping services for those postal codes, or delivery radiuses that could be services by our couriers. Lastly, we were able to select box dimensions and weights and preload all of our product weights so we can determine accurate shipping estimates and costs so we limit errors and shipping losses. It is very customizable with very knowledgable staff that are available to help us customize our service to tailor our needs.
Hi there! We’re happy to hear that our Shipping Rules and Dimensional Packing features helped improve your shipping margins and tailor your shipping strategy to suit your business needs. Thank you for your feedback!
- Editing to add 12/2023 - ShipperHQ has been one of the best investments our company has made over the last 2 years. I cannot recommend them enough!!!
- Original review - First of all, the response times and follow-up has been amazing with ShipperHQ's team! We are thrilled to use them as we ship large, heavy furniture items and needed a way to split single SKU orders into individual packages, as each item must ship by itself. Their documentation online is super helpful for setup, and the team is always available to help and is really down to earth. Super excited for our follow-up meeting! Thank you to Celina and Raymond for the amazing service and experience so far! -A.
Incredible! Helping craft a shipping strategy as unique as your business is what makes us tick. We’re glad to hear that we could help!
We have been using Shipper HQ for little over a year and we couldn't be happier with the platform. It has a little learning curve but once you get there everything works seamlessly. The shipping rules functionality provides extra benefits to customize the shipping rates on the platform as per the business needs. The support team is great too!
We’re so happy our product and expert team of Shipping Technicians could help tailor your shipping strategy to suit your business needs. Thank you for your feedback!