Reviews (63)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
February 22, 2021

Poor customer support. I downloaded the app to try and it wouldn't allow me to log in. It just kept redirecting me to their homepage. I contacted support and was unable to test it out that day. Now that I am able to dedicate some time and try it again my trial (that didn't even last close to the 30 days advertised) no longer works and they expect me to start paying to get into the app for the first time. I contacted support again and asked them to extend it as I haven't even been able to log in and test and they said they would not. I could care less because I probably saved myself from having to deal with the CS in the future as well. Glad I learned before having to pay. Beware.

SMOKEA®
United States
12 days using the app
ShipperHQ replied February 25, 2021

We’re truly sorry to hear about your frustrating experience with your trial, and that you didn't have a chance to properly try out ShipperHQ. One of our Account Managers, Dakota, has reached out directly - there is a way that we can reconfigure the billing so that you are able to get a free trial and we’d be happy to approve that for you. Dakota will also be able to help you determine if ShipperHQ will meet your needs and help with the login issues. Please feel free to reach out to us if you have any other questions.

July 17, 2020

I found the app very capable. Originally I came to the app to use metafields for inputting product dimensions. (Which is great!) Sadly if you are using dimensions for your products to generate shipping rates this app will not tell you the box sizes used for the real-time quotes and placed orders. The box sizes are NOT accessible by shipperhq website, shopify order attributes or notes or metafields, api, or any other way. This feature IS included on the other ~ 5 eCommerce platforms shipperhq supports but not shopify. Obviously this is extremely disappointing. Their staff told me that shopify isn't capable of holding box data (like in shopify order attributes or notes or metafields). I will let you decide for yourself if that is true. I don't think this app is very feasible to use because of this limitation with that regard.

Cavallini Co Inc.,
United States
10 days using the app
ShipperHQ replied December 14, 2020

Thanks so much for the feedback about metafields. We are working to improve order details that are returned to Shopify. The upcoming changes will provide access to a lot more data about the order’s shipping details including box sizes, packing information and much more. Stay tuned!

September 6, 2024

Lings - PowerOutlet
United Kingdom
About 4 years using the app
ShipperHQ replied September 9, 2024

Thank you for the 5-star rating! We're so glad to know ShipperHQ is hitting the mark for you. If there's ever anything we can do to make your experience even better, don't hesitate to reach out.