UpCharge Fees Addons Surcharge

Hi,

We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner.

We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store.

As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.