UpCharge Fees Addons Surcharge
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Reviews (123)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its effective management of tariffs and additional fees, enhancing compliance and revenue. Its intuitive interface facilitates easy setup and surcharge application based on various conditions. The checkout process is transparent with clear fee displays. It supports multiple themes and customization. The support team is highly responsive, assisting with custom coding and theme adjustments for optimal functionality.
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We needed some custom coding done on the app and were extremely happy with the results as well as the quick turn-around. Maggie and her team really delivered for us and we are very happy with the support and functionality of the app.
Thank you so much for the 5-star review! 🙏
We’re really happy to hear the custom coding worked out exactly as you needed and that the turnaround met your expectations. I’ll be sure to pass your kind words along to the team - they’ll really appreciate it.
If you ever need help, just reach out anytime!
"I had a great experience with the UpCharge team andd Vitali. I needed some help with custom configuration, and their support (shoutout to the team!) was incredibly responsive and helpful. The app works exactly as described and has made managing our surcharges much easier. Highly recommend!"
Thank you so much for the 5-star review! 😊
We’re really happy to hear you had a great experience with the UpCharge team - and I’ll be sure to pass your kind words along to Vitali as well. It’s great to know the custom configuration is working smoothly and that the app has made managing surcharges much easier for you.
If you ever need help with further adjustment, just reach out - we’re always here to help.
Just what I've been looking for to help with the new US tariffs! I had a little bit of a configuration issue and despite dropping an email to support at the weekend the team responded, Angie, Polina and Vitali are all amazing.
There was investigation, follow ups, clear communication, and most of all, care. All the things that make great customer support.
It also worth pointing out that the configuration issue was down to my misinterpretation of a section of preferences, not an issue with the application itself.
Thanks for a great app!
Thank you so much for your thoughtful and detailed review!
We’re truly delighted to hear your kind words - they mean a lot to our whole team. If you ever need assistance again, we’ll be more than happy to help.
Thanks for choosing our app, and we’re thrilled to have you with us!
a good app for charging our customers local taxes based on their location
Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.
Works perfectly for my cart added percentage surcharge!
They also got the best support I ran across in a while!
Thanks for the 5-star review! 😊 Glad it’s working smoothly for your percentage surcharge setup.
We really appreciate the kind words about our support. If you ever want help fine-tuning anything, just let us know!
So far I'm really pleased with this app. Its adding the US tariff fee at the checkout so I don't need to add it onto shipping. I'm not that tech savvy, so the support (Maggie) has been super helpful and patient with some issues I had.
Thank you so much for your kind words and the 5-star review! 🌟 We’re happy to hear the app is working well for you and that the US tariff fee setup saves you the extra hassle. I’ll be sure to share your feedback with Maggie - she’ll be delighted to know her support was helpful and patient.
We’re always here if you need a hand in the future. Thanks again for choosing our app!
We’ve been using the Upcharge app and it has worked exactly as we needed. I had a few issues with the initial configuration, but Angie and Evgeniya were incredibly helpful in getting everything resolved straight away. Their support was prompt, clear, and genuinely above and beyond.
The app itself runs smoothly and does exactly what it promises, but what really stands out is the level of service behind it. Knowing that there’s such a responsive and capable team available makes a huge difference.
Highly recommend both the app and the wonderful team behind it.
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that the app is working just as you need, and it means a lot to know that Angie and Evgeniya’s support made such a positive difference. Our team takes pride in providing not only a reliable app, but also responsive and caring support - so it’s very rewarding to hear this recognized.
We truly appreciate your recommendation and are so glad to have you with us! 🙌
Outstanding support team
Thank you for your feedback! We’re really glad to hear you had a great experience with our support team. If you ever need anything else, we’re always here to help.
It’s essential for the U.S. tariffs. When I was having trouble with the app, their support was amazing. Thank you, Angie and Evgeniya! Don’t hesitate to reach out to the team—they’re incredibly kind and helpful.
One pro tip from me: when testing the app, make sure to select your own country as well, not just the U.S. It should work properly then. If something doesn’t show up, it’s likely due to your IP address.
Good luck!
Thank you so much for the wonderful review and for sharing your experience with the app 💙
We’re really glad to hear that the app is helping you with U.S. tariffs and that our support was helpful when you ran into trouble. It truly means a lot that you took the time to highlight that.
Also, huge thanks for sharing your pro tip about testing with your own country selected and keeping IP in mind - that’s very valuable advice for other merchants who might be setting things up for the first time.
If you ever need anything else, please don’t hesitate to reach out. We’re always happy to help! 🙌
I don't normally leave reviews but these guys went way above and beyond to help me so I couldn't not! The app has been a lifesaver in being able to charge the US tariff fees that I'm now having to pay when shipping goods there. Despite watching all the helpful videos I was still stuck, so they went in and changed the necessary settings for me. Not only that but they replied several times to my initial struggles on a Sunday, which I absolutely wasn't expecting at all! Very very helpful people, highly recommend!
Thank you so much for taking the time to share this wonderful feedback! 🌟 We’re delighted to hear the app has been a real help with handling US tariff fees and that our team could step in to get everything set up smoothly for you.
Your kind words about our support (even on a Sunday!) mean a lot to us - we always want to make sure you feel supported whenever you need assistance. We truly appreciate your recommendation and look forward to continuing to help your store succeed!