Upcharge Surcharge Fees Tariff
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We have had this app on our store for some time and while it always gave us a good service working around the Shopify shortcomings, at some point some fees would just not show anymore.
After talking to the support team found out that a new system was in place, cleaner, more effective and it was just a matter of creating the fees again.
Special thanks to Javid who guided us thru the changes needed and was able to sort all of our issues promptly
Thank you so much for the wonderful feedback! We are so glad that our new system is working even better for your store. I'll be sure to pass your special thanks along to Javid—he will be thrilled to hear it! We're always here to support your business.
I absolutely love the Upcharge App. I’ve been using it for over 6 years now and its allowed me to open up a new channel of sales by offering a rush service option for my products. Not only have I been able to earn extra income, the team (shout out to the Devs and Javid) have been so incredible and open to new features and listened to all my feedback. Recently they sent out an email asking if there was anything I could think of that they could do and improve on. Not only did they listen to my idea, the devs were like ninjas and installed it on my site!! And they are so fast, they finished it in less than 24 hours. I went to check the code myself and the documentation and instruction in the code was next level. Very through, explained how it worked and what it could and could not do. They are the best, you will not regret installing this on your store. If you have questions just reach out to them, they are true gems.
Wow, thank you so much for the incredible 5-star review and for being a loyal partner for over 6 years!
Hearing that we’ve helped unlock new sales channels for your store truly means the world to us. Javid and our "ninja" dev team loved the shout-out, and we promise to keep delivering that same lightning-fast support and care.
Thanks for being an absolute gem of a customer - here is to many more years of success together!
Great app for managing fees. The setup was straightforward, and it integrates seamlessly with our store. It provides the flexibility we needed and works reliably without affecting the customer experience. The support team has also been responsive and helpful whenever we've had questions.
Thank you so much for the wonderful 5-star review!
We are thrilled to hear that the app is giving you the exact flexibility you need and that it runs reliably behind the scenes without disrupting your customer experience. Keeping your store's checkout smooth and seamless is our top priority.
Our support team is always here and happy to help whenever you have questions. Thanks for being a valued part of our community
The app worked for approximately 30 days, but then started glitching and stopped working. Support - which was initially very helpful - wasn't able to resolve in a timely manner. We lost hundreds of dollars in non-applied taxes and had to find an alternative immediately.
We are sincerely sorry for the frustration and financial loss this caused your business. We take full responsibility for letting you down.
I have just sent a direct email to your inbox with a personal apology and a compensation proposal to make things right. Please check your inbox so we can resolve this together.
It works in Canada, specifically for the Alberta import fees on wine. I had to call support because I didn't know how to test this. Support was responsive and pleasant.
Thank you so much for the kind words! We’re thrilled to hear the app is working smoothly for your specific needs and that our team could help you get everything tested and ready to go.
An update:
We have yet to use the app again, but based on the customer service experience I just had I have faith that the new team members behind the app are WAY better.
I, like many others, receive many emails in a day. Often, emails from Apps I do not use/no longer use tend to get ignored. The team, specifically Volha, went as far as to send me flowers to show they really wanted a chance to improve on my experience. I have never had another company do that, and it genuinely showed me they are committed to trying to work with me on fixing the experience. From just that reason alone, my review went from 2-4.
We attempted to use this to help us with Bottle Deposits and Recycling Fees. When I noticed that the fees were not applying properly, I reached out to support. The original response was very dismissive and unhelpful, and said the missing fees were not something that could be changed. This left us with a huge gap in being able to correctly use fees, and led us to move on to a different app.
Thank you for your feedback. I’m sorry we couldn't meet your expectations initially.
After investigating, we found that the issue was tied to a rare, non-standard browser environment that falls outside of Shopify’s official support. We also helped resolve some internal store configurations to ensure the app runs at its most stable.
I’ve sent you a personal email with more details, as we’d love to help you get everything set up perfectly.
The app has been working perfect for months and when we had a website upgrade, there was a little glitch, but the UC Lab development team jumped right on it and got it fixed. Very pleased.
Fast Resolved by Zia - good support
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the app and our support. We’re always here whenever you need us 😊
Reached out to app support for help with some technical issues we were having with the app. Javid was very helpful and we were able to get all issues sorted promptly.
Thank you for the great feedback! We're thrilled to hear that everything is now running smoothly for your store. Our entire team is always here to help whenever you need us
Javid was very helpful and attentive.
Thank you so much! We love hearing that you had a great experience. Our entire team works hard to keep our support fast and attentive, so knowing we hit the mark for you means the world to us.
