UpCharge Fees Addons Surcharge
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for effectively adding fees and surcharges, such as bottle deposits and service charges, which enhance profitability. It supports both flat and percentage-based fees with customization options based on customer groups or cart amounts. The app is noted for its reliable integration with Shopify, user-friendly interface, and responsive customer support, making it a valuable tool for tailoring pricing strategies in e-commerce.
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We have been using the app for a long time. It works as it should. Many thanks to the support team, who helped us quickly with the update.
Hello,
Thank you so much for your kind words and for taking the time to leave a 5-star review! 😊 We're thrilled to hear that the app has been working well for you and that our support team could assist you quickly with the update.
If you ever need any further help, feel free to reach out—we’re always happy to assist!
App could be better and there is no scope for enhanced features or customisable options.
In terms of adding fees and surcharges, the function does not do well in shopping carts and customers can delete the option which defeats the purpose in the first place.
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality.
We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team.
We appreciate your input and hope to make your experience with the app better moving forward!
Mageworx product fees app solved exactly what I needed and works like a charm! Huge shoutout to Angie and Maggie from support team - they were super helpful and patient with all my questions. Highly recommend this app and team.
Amazing customer service. So quick to respond and so helpful.
Hello,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that you had a great experience with our customer service team.
Your feedback truly motivates us to continue providing quick and helpful support. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
We appreciate your support!
Great app for adding order processing fees. Simple to use and does exactly what we need. The support team (Angie) is super helpful and responsive whenever we have questions. Highly recommend.
I can't say enough about how surprised I was at their service! Immediate response, and was so thorough and helpful in answering my many many questions throughout the whole afternoon. Wow. 5 stars on service!
Hello,
Thank you so much for your 5-star review!
We're thrilled to hear you had a great experience. Your support means the world to us!
It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.
Hi,
We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner.
We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store.
As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.
The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!
Hello,
Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided.
Looking forward to serving you again!
A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.
Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.
Hello,
We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service.
Thank you for choosing us!