Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add extra fees to orders, aiding businesses with low profit margins. It's versatile, allowing fees to be added to specific products or based on conditions like customer location or cart total. The app is praised for its user-friendly interface and wide range of configuration options. The support team is highly regarded for their quick response and assistance with installation and troubleshooting. Merchants have found the app crucial in improving their profit margins and customer experience, and in solving unique problems like adding a service fee to all orders or a bottle deposit fee to beer products. The app also enables adding fees for payment methods, a feature not available on Shopify's payment pages.

Edited October 20, 2022

Update: Support has been very helpful and has investigated into why it was malfunctioning and added a fix. I will continue to monitor, but it seems like the problem has been solved. We would love this app to work perfectly. Have it all set up correctly, but it will all of a sudden not work for some orders. We reached out and they are going to take a deeper dive into why it might not be working.

United States
About 2 years using the app
April 19, 2023

This app did work but just did not do what we needed. And the support was clear and timely.

Our issue was after uninstalling the app. They did correct our issue and support
is in the process of cleaning up our site....for which we are grateful...thank you.

For reference...The issue was the uninstall process not fully uninstalling the app and all that it created.

Many days after uninstall, we noticed that we had two new collections (Fees Products and Products) showing up on our live site and the original add-on fee was still listed as a "product". These collections were generated by the app. In addition, the app adds a set of conditional formatting ("mws_fee_generated") to all of the collections. This was not removed with uninstall and we were concerned there were other code not removed after uninstalling.

We could not figure out which app did this or what to do to solve this. We finally found out that it was this app from Mageworx. Took many hours to try and solve and sort out. Not something that we appreciated, but they did correct the issues.

Uninstalling an app should clear the app and all that it created. Very poor execution on the uninstall process.

7 days using the app
Mageworx replied April 24, 2023


We appreciate your feedback and are sorry for your experience.

We do understand your concern and the inconvenience caused. But the thing is that we can't remove products automatically right after the uninstallation for technical reasons.
When you delete the app, Shopify blocks our access to the store via API at once. As a result, we can't perform any further actions like removing products/collections left. That being said, this is caused by Shopify's limitations, and we can't overcome them on our end.

As a possible solution, we are considering adding a button to the app's Settings that would clear all the app resources from the store. The store admin will be able to use it before uninstallation.
We'd highly appreciate it if you could share feedback about this workaround.

September 5, 2023

The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast.
This made using the App an absolute pleasure.

16 days using the app
November 28, 2022

We use this to add extra shipping fees for split shipments (we have a lot of pre-orders mixed with in-stock items). It works great, and we've been super impressed with their customer service. They helped fix some things on our cart so the app would work better and did a fantastic job!

Bushel & Peck Books
United States
10 months using the app
June 22, 2023

Does exactly what it is supposed to do. I had one small problem with the surcharge not being required for certain people, but their team fixed it promptly. Thank you!

Whole and Nourished Meal Delivery
United States
Over 1 year using the app
July 22, 2023

Just installed the App. Appears to work for our online store, but not the Shopify POS. Waiting to see if they are able to fix. Until then, a little disappointing.

Finch Fine Wines
United States
5 days using the app
January 20, 2022

This app is amazing! BUT we cant use it as it is not set up for Australian States! PLEASE can you do a upgrade on it!

Able Westchem
8 months using the app
March 3, 2022

Great app, responsive support. Only issue is that it wasn't clear this would not work for adding brokerage, tariff & customs fee as % of cart total. I was hoping to use this to add our prepaid customs and tariff costs, as we export to USA from Canada and we prepay all of the extra costs involved with crossing border. It does calculate the fee but I expected the fee could be shown as a line item after subtotal, or at least as last item in the cart. Instead it's simply mixed in with cart items. So in conclusion, only useful for 'Optional' fees such as add a service, custom add-on, insurance etc...

VR Supplies®
28 days using the app
February 26, 2020

Great app!
There are some bug but don't worry you will get the support service very well. They have solved all my problems very fast.

About 3 years using the app
Mageworx replied February 27, 2020


Thank you for taking the time to leave us such a beautiful review. Our company values put customer satisfaction as top priority and we are committed to our customers.

Do reach out to us for any suggestions or queries.

Have a great day.

Edited March 10, 2021

app mostly works, has some slowness about it and can sometimes bug out, but working with developer as it happens to work out why

Scentalicious Supplies
Almost 4 years using the app