UpCharge: Surcharges & Fees
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We use this app to add bottle/can deposits to our beer products in Shopify. We cannot say enough positive things about the incredible technical support that comes along with this stellar app. It does an amazing job, and when we run into a few technical issues, their team steps up to the plate immediately to help walk us through the solution.
The app is great and does exactly what i need it to do, plus the support team is stellar and have been a massive help. Highly recommend this app for your store.
Excellent app... and even better customer service! Had an issue and they fixed it within 24 hours. Works great for all of our needs...
The plugin works as it should, we use it to add a tax free deposit fee to our products. The support experience is very positive and prefessional.
After searching through a bunch of apps, we finally found one that met all our needs! The team at Order & Product Fees were quick to respond and incredibly helpful. Very happy with the app!
the team are amazing, quick at responding and patient with their clients, even when we can get confused. the app is fantastic and i highly recommend it.
Update: Same fast and efficient service to reinstall the app when we updated our theme to Shopify 2.0. Used the offered free installation service which was completed within a day. Communication and resolution of a couple of issues was excellent. This combined with very helpful answers to my questions makes this easy to recommend.
Good app for all kinds of fees. The installation is a little tricky, but the customer support is very good and helps you very fast!!
Fantastic app, works great and really easy to use. Also support it top notch being quick to reply and provide support in any way possible
I'm still being charged 9.98 after i uninstalled that app months ago!! I want a refund you scammers!!
Hello,
We are sorry you've faced difficulties with the app charge.
As we can see, you've uninstalled the app on January 5, not a month ago.
You are billed for the app subscription as part of Shopify's 30-day subscription billing period.
Make sure that you consider app billing cycles when you uninstall the app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it.
We are not authorized to provide refunds directly because the app charge is part of a Shopify bill. You may address the Shopify support and issue a refund, we'll approve it from our end.
Have a great day.