UpCharge Fees Addons Surcharge

UpCharge Fees Addons Surcharge

Reviews (147)

Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to effectively add various surcharges and fees, enhancing pricing strategies and profitability. It supports multiple fee types such as flat rates and percentages, and allows customization based on customer group, country, or cart amount. Merchants note the app's proficiency in managing complex fee structures and its seamless integration with existing setups. The support team is frequently commended for their quick and effective assistance, ensuring smooth operation and integration in merchant stores.

November 1, 2017

I have this app set up on two different stores. Great app, good customer service. Highly recommended.

Glunt
United States
About 3 years using the app
November 8, 2021

I had some problems on the checkout page. The helpful and friendly team quickly helped me solve the problem. Many thanks for that! Your product is simply versatile and good.

Schulthess-Shop
Switzerland
Almost 3 years using the app
April 15, 2020

The app is really helpful for shops like mine - we’re selling beer and needed extra fee for bottle return system. App was the only one that fitted from 760 other I checked for extra fees. It does everything I need - add fixed fee for concrete items and doesn't apply VAT taxes.
One thing that could be improved - receipt could sum up same fees as one item, because now it's separate for each item. But I'm sure we will get this opportunity as the app will be renewed.

Sakiškių alus
Lithuania
Almost 3 years using the app
Mageworx replied April 15, 2020

Hello,

Thank you for taking the time to leave us such a great review! You made our day! We will have some cool improvements in our road map, which we hope to release soon.

Feel free to get back to us if you need our help. We will be glad to assist.

Have a wonderful day.

May 27, 2020

Amazing support - 5STARS! My first shopify app review because this team deserves it. Fast responses and always willing to have a look! Many others i've dealt with pass the problem on so quickly without having a look at the code

Hats off to Angelika and her Team. I've been using this app for almost a year and while it doesn't charge fees for every order due to issues with cart drawers, 95% of orders are charged which is good for me. Thank you

Samoamarket.com
Samoa
Almost 3 years using the app
Mageworx replied May 28, 2020

Hello,

We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know.

Have a great day!

Edited October 22, 2018

This app helped us customize our fees upon checkout. We were able to combine a flat rate with a percentage of the order total very easily. We also have control of changing those rates and percentages in real time.

As for the service, it was fantastic. They made several customizations to make the app compatible with our site free of charge. Really appreciate the quick communication and follow through!

Market aTuPuerta
United States
Almost 3 years using the app
March 1, 2016

Fantastic and useful App! Developer is very responsive and has added improvements and features to the app as requested.

Best Buck Promotions
Canada
Almost 3 years using the app
August 10, 2021

We use this app to add bottle/can deposits to our beer products in Shopify. We cannot say enough positive things about the incredible technical support that comes along with this stellar app. It does an amazing job, and when we run into a few technical issues, their team steps up to the plate immediately to help walk us through the solution.

Boxing Rock Brewing Co.
Canada
Over 2 years using the app
November 4, 2020

Just starting working with this app. Support team has been extremely helpful. Have not you explored it fully.

Sirius Natural Pet Foods
United States
Over 2 years using the app
Edited May 8, 2020

This app has saved me thousands of dollars by enabling me to create a product that is intended to cover the credit card transaction processing fee. When there were issues with the app, the development team resolved it in under 24 hours..

Fashion Bulk
United States
Over 2 years using the app
Mageworx replied May 11, 2020

Hello,

Thank you so much for this review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.

Feel free to get back to us if you have any questions or need our help. We will be happy to assist.

July 27, 2017

Exactly what we needed to collect online convenience fees for certain services that can be purchased in our store at a lower cost to us. The developers responded with a fix for a problem with tracking changes in the cart after the fee had been applied and now we're very happy with the additional options that this app gives us. Highly recommended if you have a retail store and want to encourage in-store purchases for local services.

The Golf Shop At Torrey Pines
United States
Over 2 years using the app