UpCharge Fees Addons Surcharge , 135 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to easily add extra fees such as shipping and handling to orders. It's praised for its user-friendly interface, customization options, and positive impact on revenue and workflow. The support team is highly commended for their quick response and expertise. Merchants also value the app's reliability, speed, and feature of listing fees as separate items in the cart.
Refine
-
By rating
The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast.
This made using the App an absolute pleasure.
This app did work but just did not do what we needed. And the support was clear and timely.
Our issue was after uninstalling the app. They did correct our issue and support
is in the process of cleaning up our site....for which we are grateful...thank you.
For reference...The issue was the uninstall process not fully uninstalling the app and all that it created.
Many days after uninstall, we noticed that we had two new collections (Fees Products and Products) showing up on our live site and the original add-on fee was still listed as a "product". These collections were generated by the app. In addition, the app adds a set of conditional formatting ("mws_fee_generated") to all of the collections. This was not removed with uninstall and we were concerned there were other code not removed after uninstalling.
We could not figure out which app did this or what to do to solve this. We finally found out that it was this app from Mageworx. Took many hours to try and solve and sort out. Not something that we appreciated, but they did correct the issues.
Uninstalling an app should clear the app and all that it created. Very poor execution on the uninstall process.
Hello,
We appreciate your feedback and are sorry for your experience.
We do understand your concern and the inconvenience caused. But the thing is that we can't remove products automatically right after the uninstallation for technical reasons.
When you delete the app, Shopify blocks our access to the store via API at once. As a result, we can't perform any further actions like removing products/collections left. That being said, this is caused by Shopify's limitations, and we can't overcome them on our end.
As a possible solution, we are considering adding a button to the app's Settings that would clear all the app resources from the store. The store admin will be able to use it before uninstallation.
We'd highly appreciate it if you could share feedback about this workaround.
Terrible doesnt work. No matter what I do the widget doesnt show up. Do not recommend this app. No support
Hello,
We appreciate your feedback and are sorry to hear you faced difficulties with the app integration.
The app is a theme extension and should work after you activate the embed in the theme settings. But in some cases, if your theme is non-standard, highly customized or there is an external code, that conflicts with our code, you might need to specify your theme’s unique selectors in the app’s settings to make it work.
Unfortunately, we didn't manage to find any support requests from you in our system to be able to assist.
We offer free installation services, so if you ever decide to give the app another try, please feel free to contact us. We'll make sure the app is up and running at your store.
Thank you.
We had some issues with the theme we are on pulling incorrect data on the cart page and can say that the support team came through huge for us. They were able to get in and clean up the code/styling to fix the issue and get the app working sat 100%. Thank you to Angelika and her team for helping us out and fixing the issue we were running into!
We utilize this App to add an order processing fee on all of our orders. Any time we have an issue with the processing fee we reach out to Mageworx. They are always quick to respond and are very timely in helping out with any issues that may be happening. The issues we mainly had were proper installation/implementation into our website. They made it quick and painless with all the help they provide.
The new version of the app is even better than the first one! The load times in the Cart are now so fast, you barely feel them.
The app simply does what it should do. The Support is really great, i often reached out to them because i had a question/issue with my app and the often answered in just a few minutes!
The team behind the app is tremendously helpful. I am super satisfied the app, the help support I have received, and the timeframe in which it was delivered. I would recommend this application as an addition to anyone's ecommerce site.
Love the app, if your not used to coding, I recommended you get these guys to install it for you. They will help you out no problem :)
Great customer service too! 5*
The app works as expected. Since we had a custom theme we needed assistance getting it setup but the staff was helpful and able to install and customize it quickly for us. Thank you!
Thank you for taking the time to leave us such a positive review. We will strive to deliver great experiences consistently.
Mageworx simply works great and i highly recommend it. The team provided great support to resolve all the issues I had while implementing their solution which now more than pays for itself!