Reviews (84)

Overall rating
3.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
All reviews
September 12, 2024

The service is so poor now and No one reply my requests and email. I have already applied cancel the orders and seek for refund due to the products are not same as the photos provided. I don't know why still processing the orders and didn't give back the refund. If the service can not be improved, we can't trust your business anymore.

Venus Trendy Fashion Online
Australia
Over 2 years using the app
KakaClo Technology Co., Ltd. replied April 15, 2025

We’re very sorry for the frustration and inconvenience you’ve experienced. We understand your concerns regarding product accuracy, lack of response, and the delay in processing your cancellation and refund. Your feedback is extremely important, and we are urgently reviewing your case to resolve it as quickly as possible. We're also taking steps to improve our service and communication. We truly value your business and hope to regain your trust with better performance going forward.