EZ Importer ‑ Order Importer

The app is working fine; we haven't had any problems with any merchant uploads.

You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back.

We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app.

We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem.

We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.