Releasit COD Form & Upsells

Hello there,

My name is Mehmed, and I’m the Tech Support App Lead at Releasit.

Thank you for sharing your honest feedback with us. I’m very sorry to hear that your experience with our support team has not been positive. I completely understand how frustrating it can be when the help you receive feels unhelpful or robotic, and that is definitely not the experience we want to provide.

At the same time, I truly appreciate that you find the app itself good — but you absolutely deserve both a reliable application and a support team that genuinely helps when you need it.

Your message is very important to us, and we are continuously working on improving the quality of our support. We want to make sure every interaction feels human, clear, and truly helpful. I apologize if we fell short of that in your case.

If there is any specific issue you still need assistance with, please feel free to reach out through email or our chat system — I will personally make sure you receive the support you need.

Thank you again for your feedback. It’s highly appreciated and helps us become better for all our valued merchants.

Kind regards,
Mehmed
Tech Support App Lead
Releasit